Community Support Officer (CSO) at TB HIV Care

Purpose of the position:

• Community Support Officer (CSO) role will focus on establishing and maintaining partnerships with the CSS Medium and Small Grant CBOs and FBOs, local coordinating forum on health and or AIDS; and representing the AYP programme at those fora. This role is also ideally placed to manage and update the sub-district-based services directory for easy service plan referrals and report on the Human Rights Violations

Minimum Requirements    

• Diploma / NQF level 6 is essential
• Minimum 2 years’ experience in lobbying/support/human rights or programming in the public health or HIV field
• Experience in establishing partnerships within a CSS Medium and Small grant CBOs and FBOs
• Experience in AYP health, social and legal rights
• Experience in harm reduction and AYP programming beneficial
• Experience in conducting training
• Computer proficiency in MS Office is essential
• Ability to travel as and when required
• Clear criminal record

Duties and Responsibilities    

• Establishing, maintaining and supporting the rights and needs of AYP in selected district
• Playing a key role in networking and engagement with district stakeholders
• Conduct sensitisation training to stakeholders per quarter including reporting on human rights activities.
• Co-facilitate community dialogues related to human rights and human rights violations of AYP to publicize, encourage reporting and minimize human rights violations
• Participate in sub-district level meetings
• Ensure linkages to the district AYP networks are made within the district
• Identify gaps of services for AYP and strategies with the programme team to ensure they are filled
• Engage with, build and strengthen the capacity of the AYP network in the district
• Represent the programme with integrity at meetings and engagements and respond to all programme requests from external parties
• Supervise the activities of the peer educators and Human Rights Ambassadors
• Work closely with the AYP to ensure successful referral and follow-up
• Support on identifying AYP in need of further psychosocial support
• Address any challenges and performance related issues to the programme manager
• Train peer educators and Human Rights Ambassadors on standard operating procedure (SOP) and data tools
• Review service map online tool for new services & update service map tool (monthly / quarterly)
• Document and refer human rights reported abuses and violations to Paralegal (At PR level)
• Document and submit monthly human rights violations report
• Report cases to Paralegal for further support with investigation/analysis and appropriate referral and linkage to support services
• Document beneficiary testimonies
• Compile monthly beneficiary testimony and narrative report
• Management of the outcome of all referrals

Skills and Competencies    

• Excellent communication skills
• Attention to detail
• Computer literacy and IT skills
• Problem-solving
• Stakeholder management
• Excellent organisational and administration skills
• Reporting and statistics

Deadline:16th January,2026