The Health Professions Council Of South Africa Is A Statutory Body, Established In Terms Of The Health Professions Act And Is Committed To Protecting The Public And Guiding The Professions.
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NQF Level 7 health-related qualification plus current registration with a health statutory council.
3 years professional (clinical and/ or non-clinical) experience in the field of study.
PRINCIPAL ACCOUNTABILITY AND KEY PERFORMANCE AREAS
Assist with the development, implementation, monitoring & evaluation (M & E), and reporting on complaints screening strategies and plans.
Assist with the implementation and comply with procedures for internal collaboration and information sharing on complaints against practitioner registered in terms of the Health Professions Act.
Implement legislative prescripts, policy, procedures, guidelines and standards.
Receive complaints, record and screen the contents of each complaint.
Peruse and analyse the contents and details of each complaint.
Referral of complaints categorised as minor for mediation.
Referral of complaints categorised as serious for preliminary investigation.
Referral of complaints to relevant departments and/ or relevant entities.
Identification of high-profile matters and matters where the practitioner is posing danger to members of the public.
Management of data and compliance with data governance principles, POPIA, PAIA, etc.
Alert the Head of Division of any complaints where the practitioner is posing danger to members of the public, high-profile matters and/or matters of public interest.
Request affidavit from complainants and all relevant information timeously.
Prepare and submit monthly, quarterly and annual reports on the trends of complaints.
Perform ad-hoc duties as may be required by the Head of Division: Complaints Handling and Investigations.
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