Complaints Officer at South African Board for Sheriffs

KEY PERFORMANCE AREAS

• Receive complaints and inquiries via email, telephone, and in person, and resolve complaint inquiries in a fair and timely manner
• Assist members of the public with lodging complaints
• Categorise and allocate complaints to relevant Complaints Administrators
• Acknowledge receipt of complaints and inquiries
• Assist with tracking the progress and maintenance of complaints schedules
• Assist with providing updates to complainants on the status of their complaints when required
• Liaise with internal departments to obtain information and supporting documentation when required
• Escalate complex, sensitive, or high-risk complaints to the Complaints Officer
• Assist the Complaints Officer with administration, documentation, case files, and reporting
• Ensure compliance with internal procedures, policies, and service standards
• Maintain confidentiality and proper handling of sensitive information
• Collaborate with teams to resolve complex issues

QUALIFICATIONS & EXPERIENCE

• A relevant Legal Degree (LLB) or equivalent
• 1-2 years' experience in complaints handling
• Empathetic and patient approach