Computer Laboratory Technicians (3x Posts) at University of Mpumalanga (UMP)

Job Primary Purpose

• The core purpose of this position is to maintain and troubleshoot computer hardware and software within the Student Computer Laboratories. This includes installing, configuring, and upgrading hardware and software, as well as providing user support and training. They also manage equipment inventory, maintain records, and ensure the overall smooth operation and safety of the laboratory.

Key Performance Areas:

• To provide ICT software, hardware and network support to Students and Staff.
• To provide ICT software, hardware and network support in computer laboratories.
• To provide training for end-users.
• To ensure the maintenance of records, computer lab equipment, and the management of inventory.
• To attend logged calls on the Helpdesk System.

Minimum requirement

• A Relevant Information Technology Diploma qualification
• A minimum of four (4) years' relevant IT experience in a similar end-user support role.

Other

• An M+3 qualification or Bachelor's Degree in Information Technology or a related field will be an added advantage.
• CompTIA A+ and Network+ (N+) certifications will be an added advantage.
• iOS and Microsoft Windows certifications will be an added advantage.

Key Competencies
Specific knowledge of the following:

• Understanding the principles of ICT User Support best practices (ITIL).
• Good understanding of ICT and Institutional Policies and procedures.
• Good understanding of Computer Lab Policies
• In-depth knowledge of the Microsoft Office 365 suite and Learning Management software products.
• Good knowledge of Lab Management tools.
• In depth knowledge of hardware support.
• Good knowledge of the network infrastructure and server environment.
• Working knowledge of ICT equipment asset administration
• Good understanding of access control systems.

Skills:

• Strong IT Technical skills.
• Problem Solving Skills.
• Basic Microsoft AD, 365, AZURE administrative skills.
• Ability to work under pressure.
• Strong verbal communications skills
• Good Inter-personal relationship skills
• Assertiveness

Personal Attributes

• People orientated, hard worker, responsible, reliable, creative and innovative.
• Respectful, honest; punctual and understand protocol.
• Proven attributes of transparency, integrity and teamwork.