Condition Monitoring Analyst - Readvertise at Caterpillar Inc.

Role Definition:

• Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.

What You Will Do (Responsibilities):

• Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of technical data.
• Understand prime product or component health or status, if action is needed, and required next steps.

What Will Put You Ahead (Preferred Skills):

• Earthmoving Equipment / Diesel Fitter / Diesel Mechanic qualification or training
• 5 - 7 years earthmoving / heavy equipment maintenance service experience