Consultant: Claims at Old Mutual

Job Description

• To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.
• Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules
• Telephonically take customer through the claims process – this would involve immediate resolution of claim (where appropriate).
• Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards
• Manage time and workloads to ensure that deadlines and targets are met.
• Be personally responsible for reaching set targets.
• Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.
• Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends
• Monitor business results.