Consultant, Integration & Training at Standard Bank Group

JOB DESCRIPTION

• To install and train customers in the Public Sector and Business Banking segments on the Business Online platform in respect of all payment and collections solutions including Debi check, value adds, and modules sold to customers (including Domestic and International Banking). Integration and project management of complex Business and Public Sector clients.
• To provide ongoing support to customers in the Public Sector and Business Banking segments for technical and product training. To ensure customers in the Public Sector and Business Banking segments customers are transacting. To support the TPS team in identifying and remediating any revenue leakage. To provide ongoing technical support and product training to the TPS team members. To support the TPS team in achieving revenue growth targets.

QUALIFICATIONS
Minimum qualifications:

• Technical or equivalent degree

Minimum Experience:

• 3-5 years’ experience within a transactional environment

ADDITIONAL INFORMATION
Technical Competencies:

• Computer literacy (operating systems, Windows 10 windows xp, Apple
• Analytical skills
• Presentation and facilitation skills

Behavioral Competencies:

• Verbally articulate, and able to present transactional solutions, systems, and concepts within the customer’s frame of reference.
• Inspires confidence in ability to understand the customers’ needs and arrange for the solutions they require.
• Proactive: Initiates customer contacts readily and stimulates interest in the electronic business solutions.
• Maintains effective job performance, relationships and influence when under pressure.
• Maintains attention to detail across the whole scope of work, and selectively focuses energy on the most relevant issues.