Consultant Training CIBW Ops at Absa South Africa

Job Summary

Join the CIB Payments team as a Training Consultant where you will coordinate and conduct product, process and system related training to improve and enhance the knowledge and skills of staff, and their ability to improve on sales and service activities. Coordinate and conduct assessment aimed at improving worker and workplace performance

Job Description

Key Accountabilities

• Facilitate workshops/conduct assessments as per prescribed content/format.
• Ensure that methods and media utilised reflect best practices by meeting colleagues and discussing and agreeing on best practices for benchmarking.
• Ensure that the learning environment is set up professionally prior to the start of the session. Give specific instructions to the general assistant if necessary.
• Use creative media to maximise learning to ensure appropriate adaptation to the level of the audience.
• Ensure training impact is assessed through agreed methods. Hand out Level 1 evaluation forms to all delegates attending workshops, collect, collate and provide feedback in the monthly report.
• Provide feedback and answers to questions that arise from the training session either during the session or ad hoc as they arise or in monthly reports to manager.
• Ensure flexibility to meet unique training situations e.g. one-on-one training /coaching sessions to meet specific individual needs. Same as above
• Conduct learner assessments, using prescribed pre- and post-assessment tools (where available) and other Level 1 evaluation forms to evaluate the success of the training being delivered.
• Evaluate the effectiveness of the training and the course outcomes by sourcing information from delegates and their immediate line managers via completion of performance impact questionnaires.
• Analyse and identify any trends such as other learning gaps/morale issues etc. and escalate to the relevant persons.
• Education and Experience Required
• B Degree in Education/Training, Social Science or Commerce
• 7 years’ experience in education/training and development

Education

• Bachelors Degree and Professional Qualifications: Education, Training and Development (Required)