Consulting - Customer and Marketing - Digital Customer - Salesforce – Senior Consultant at Deloitte

Main Purpose of Job

To support engagement teams in delivery of services to / at client premises on delegated engagements / projects. The Salesforce Marketing Cloud Developer is responsible for understanding business requirements and delivering high quality technical solutions that empower Marketing teams to utilize the Marketing Cloud automation platform.

Key Performance areas
Strategic Impact

• Under guidance, supports the Engagement team in delivery to client in area of competency
• Uses information through research, documentation, standard processes, provide output for assimilation into the engagement deliverables
• Identifies opportunities for follow-on work and advise management
• Assists in preparation of client presentations / discussion documentation
• Builds business relationships with clients/ staff
• Gathers information through networking and research to understand broader offerings of Deloitte and awareness of opportunities for cross-selling
• Raises ideas to address issues in area of expertise that may enhance / renew service offerings to client
• Client Impact: External / Internal
• Contributes to management decisions through pertinent analysis of client, company and industry
• Communicates regularly with Engagement Manager and team members on status of own deliverables
• Develops productive working relationships with clients and staff
• Responds with urgency and accountability to client and team requests

Operational Effectiveness

• Understands the context and impact of own role within engagement and conduct work accordingly
• Informs engagement manager of emerging engagement change issues
• Remains aware of risk in area of engagement in alignment with Deloitte policies
• Consistently reviews and analyses accuracy and quality of own deliverables
• Maintains clear communication channels with engagement team members on work status

Development/Growth of Team

• Cultivates ability to give effective development feedback both upward and to peers
• Maintains own development and knowledge in specialised area

Budgets / Profitability

• Maintains quality of output and timeous delivery as per SLA

Leadership / Behavioural Capabilities

• Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
• Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
• Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
• Cross-Consulting Capabilities
• Delivery Excellence - Ability to manage own work against the project plan to ensure a superior client experience
• Knows the Business and Sector - Ability to understand the client’s business, follow sector trends and learn leading practices
• Analytical Thinking & Problem Solving - Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
• Financial Acumen - Ability to gather and interpret financial information to help strengthen proposed recommendations
• Executive Presence - Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
• Logical Structuring - Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
• Global Mindset - Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients
• Business-Technology Acumen - Ability to recognize technology as a business enabler
• Accesses the Organization - Ability to develop and share reusable assets that can be readily applied to new projects

Qualifications & Experience

Required

• Tertiary qualification in Information Systems, Computer Science, Engineering or related
• Minimum 3 years’ experience ideally as a Marketing Cloud administrator and/or developer with knowledge of Salesforce Marketing Cloud (SFMC)
• Minimum of 3 Salesforce Certifications – certification in Salesforce Marketing Cloud Developer and/or Marketing Cloud Consultant is highly preferred
• At least 3 years of technology consulting or other relevant industry experience with development experience with Apex, VisualForce and Force.com
• Proficiency in Agile SCRUM practices and associated tools (Jira, Confluence, Slack etc)
• Fundamental understanding of database technologies (RDBMS, NoSQL)
• Front-end development building Cloud Pages utilizing HTML, CSS, JavaScript and AMPScript
• Experience implementing automated solutions utilizing Marketing Cloud Server-Side Java Script (SSJS)
• Master with SQL and robust understanding of Marketing Cloud’s contact data model
• Extensive experience utilizing Journey Builder with thorough understanding of Audience Builder configuration
• Ability to elicit requirements and translate to technical solutions that can scale across multiple business units
• Experience with web service integration (REST/SOAP)
• Proven ability to effectively prioritize workload and meet deadlines
• Ability to work independently and manage multiple task assignments

Preferred

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)
• Experience in a client facing role

Additional Information

Key Competencies required:

Technical Competencies

• Sound technical knowledge in specific area and/or industry
• Basic consulting skills
• Experience in drafting of professional presentations and reports
• Basic financial knowledge and understanding
• Proficient in MS Office suite
• Business acumen

Behavioural Competencies

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality
• Problem solving ability