Consulting - Human Capital: Rewards (Best Company Survey Team) - Analyst at Deloitte

Job Description
ROLE: ANALYST - BEST COMPANY SURVEY TEAM

The role consists of a mix of delivery/production, business development and operational responsibilities:

DELIVERY/ PRODUCTION (45%)

1.       Client Liaison (10%)

a.       Receiving inbound opportunities via email & phone (including the BCS mailbox)

b.       Taking client meetings - sales calls & accompanying SC to meetings

c.       Managing client relationship throughout the project (including understanding the requirements & scope, communicating survey progress and ongoing support)

2.       Survey Setup (10%)

a.       Requesting client details from clients – using setup template

b.       Briefing/overseeing survey setup with the technical team

c.       Testing client survey links and sharing with clients

3.       Reports (25%)

a.       Tracking client survey progress (sending updates to clients where necessary)

b.       Closing surveys, and briefing reporting structure to the reporting team

c.       Pulling client reports/analysis & commentary on client reports

d.       Feedback presentations to clients/ exploring potential to sell additional services

BUSINESS DEVELOPMENT (30%)

4.       Proposals (10%)

a.       Creating/assisting with proposals

5.       Phoenix process (10%)

a.       Gaining LCSP approval

b.       Opening new clients on Phoenix where applicable

c.       Creating new opportunities and moving them through the Phoenix lifecycle

d.       Ensuring conflict check conditions are met

e.       Maintaining the progress of the Phoenix opportunities

6.       Building relationships within broader HC & Consulting (10%)

OPERATIONS (25%)

7.       Sub-contractor management & communication (10%)

a.       Overseeing contracts and SoW’s with Datanet, Translation World and any other vendors

b.       Overseeing the briefing of any third-party suppliers

c.       Assisting with the management of supplier relationships (including Translation World and Datanet), ensuring timelines and quality are monitored and maintained

8.       DESC (5%)

a.       Overseeing/ logging of DESC requests for submission by the director

9.       Vault (5%)

a.       Overseeing of signed proposals and contracts to be loaded on Vault

10.   Keeping track of Debtors (5%)

a.       Following up with clients on payment

Qualifications

• B Degree

Additional Information
Technical Competencies

•        Fully competent in MS Office Suite and any other programs relevant to role

       Excellent typing skills

•        High competency in English communication, both written and verbal
•        Good numeracy skills

Behavioural Competencies

•        Professional demeanour
•        High initiative
•        Good planning and organisational skills
•        Ability to work under pressure
•        Flexible
•        Strong interpersonal skills
•        Delivery focused