Consumer Growth Analyst, Uber Eats South Africa at Uber

What You’ll Do:

• Improve or innovate new processes by identifying operational areas of improvement to keep the Eater (consumer) team as efficient as possible
• Lead projects that leverage data and analytics to develop an in-depth understanding of our Eaters (compelling ‘stories’ and synthesized insights) and acquisition/growth funnel performance. Identify opportunity areas, influence cross-functional partners, and execute projects to deliver sustained and material growth
• Provide insights to understand business context and market opportunity, surface gaps and opportunities, and develop business plans to build cross-functional alignment on actions to improve Eater success and business growth
• Own data analysis and visualisation, and communicate the outcomes / insights to various stakeholders to aid strategic decisions that lead to improved Eater experience
• Understand, track, and improve metrics such as Eater lifecycle, quality, and profitability
• Develop, maintain, and communicate detailed reporting models to assist decision-making for promotions, acquisition, engagement and re-engagement of Eaters.
• Build tools and processes: Use your analytical ability combined with operational rigor to build tools and processes to drive forward important metrics.
• Stakeholder Management: Work closely with cross-functional teams (locally, regionally and globally) to achieve common goals and potentially manage critical external stakeholders.

What You’ll Need:

• Bachelor's degree in computer science, engineering, mathematics or equivalent
• Strong analytical and critical thinking skills with the ability to translate complex data into actionable insights.
• Proven experience in consumer behavior analysis, market research, or a related analytical role
• Passionate about data, discovering trends, driving actions through insights.
• Experience using data and metrics to determine and drive improvements
• A creative mindset
• Proficiency in data analysis tools such as Excel, SQL, Python, R, or similar.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership