Consumer Support Agent (PayJustNow) at Weaver Fintech Ltd

• Are you passionate about delivering exceptional services online? Do you thrive in a fast-paced, digital-first environment? PayJustNow, South Africa’s leading "Buy Now, Pay Later" platform, is looking for a Digital Customer Service Agent to join our growing support team.

What You'll Do:

• Handle inbound customer queries via live chat and email, delivering fast, friendly, and accurate responses.
• Troubleshoot issues and offer clear, solution-focused support.
• Work closely with internal teams (tech, sales, and finance) to resolve complex queries.
• Meet daily productivity and quality targets in line with SLAs.
• Identify and report common customer pain points to improve our processes.

What We’re Looking For:

• NQF 4 / Matric is essential
• 2+ year experience in digital customer service (chat and email support are both essential).
• 1+ year experience working with Freshchat, Freshdesk or a familiar CRM
• Tech-savvy and able to navigate multiple platforms at once.
• A fast learner and self-starter – we need someone who can hit the ground running.
• Strong written communication skills with excellent grammar and tone.
• Proven ability to multitask and remain calm under pressure.
• Flexible and adaptable to a changing, scale-up environment.

Bonus Points If You Have:

• Exposure to tools like Zendesk, or Intercom.
• Exposure for fintech, e-commerce, or digital payments.
• Familiarity with CRM systems and ticketing workflows.