Contact Centre Agent at Old Mutual South Africa

Detailed Description

• Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
• Telephonically take customer through the service process.
• Finalise calls at point of contact, where possible.
• Deal with all customers in a professional manner in strict accordance with M&F values and standards.
• Manage time and workloads to ensure that deadlines and targets are met.
• Demonstrate an excellent knowledge of the M&F products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
• Be personally responsible for reaching set targets.
• Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.
   

Job Requirements

• Grade 12
• Relevant Post matric qualification an advantage
• Appropriate Insurance Qualification
• 150 insurance FAIS credits and RE
• 2 year Short Term Insurance and/orCall Centre experience
• Computer literate, preferably with call centre software.

Additional Details

• Organization and Attention to Detail
• Results Orientation
• Customer Focus
• Product Knowledge
• Decision making and problem solving