Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
Telephonically take customer through the service process.
Finalise calls at point of contact, where possible.
Deal with all customers in a professional manner in strict accordance with M&F values and standards.
Manage time and workloads to ensure that deadlines and targets are met.
Demonstrate an excellent knowledge of the M&F products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
Be personally responsible for reaching set targets.
Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.
Job Requirements
Grade 12
Relevant Post matric qualification an advantage
Appropriate Insurance Qualification
150 insurance FAIS credits and RE
2 year Short Term Insurance and/orCall Centre experience
Computer literate, preferably with call centre software.
Johannesburg vs. Cape Town: How Job Opportunities CompareA comparison between job opportunities in Johannesburg and job opportunities in Cape Town job opportunities, including salaries, employment growth, industries hiring and career prospects.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail