Content Manager at Momentum

ROLE PURPOSE

• The incumbent will be responsible for the end-to-end management of Investo product content to enable self-service and training of various stakeholders. This will ensure that consultants, advisers and client services have the appropriate knowledge of the Investo products, our processes and various self-service capabilities

RESPONSIBILITIES AND WORK OUTPUTS

• Translate technical product content into appropriate training material in collaboration with the various Training departments.
• Develop and maintain information on product, process, and self-service functionalities for the various audiences. This will include technical guides and marketing and awareness communications.
• Design Training material on Investo’s various self-service functionalities.
• Collaborate with the various subject matter experts to develop process training material.
• Ensure that the training facilitators have the appropriate understanding of the training material.
• Facilitate the design of appropriate assessments.
• Develop and maintain user guides of the various self-service functionalities.
• Develop and maintain Frequently Asked Questions documents for digital consumption.
• Ensure ongoing training and evaluation of knowledge levels using innovative techniques to deliver the content and monitor the knowledge improvement.
• Ensuring effective and consistent service delivery and support to both internal and external clients in line with the Company Values and Treating Customers Fairly principles.
• Living the Momentum Metropolitan values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

COMPETENCIES REQUIRED

Ability to explain complex technical information in a simple yet appropriate level for the specific audience.

• Achievement orientation
• Client-centric and focus on proving excellent customer service
• Excellent analytical and communication skills
• Results and solution focused
• A passion for marketing.
• Innovative
• Managing own performance and development.
• Sound numerical skills and computer literacy is essential especially in the use of MS Excel and MS Word

EXPERIENCE AND QUALIFICATIONS

• BCom degree with Maths/Stats/Economics will be an advantage.
• Investo product knowledge will be an advantage.
• Marketing qualification would be an advantage
• Experience in content development and content management.
• At least 5 years’ relevant experience in the Life Insurance and Financial Services sector.
• Proficiency in insurance/investment products, contracts and knowledge of the relevant industry legislation and relevant industry agreements are essential
• Experience in digital delivery of marketing and training content.
• Training experience will be an advantage