FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa.
Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative.
FlySafair is a very dynamic company that prides itself o...
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Assist with documenting and reviewing existing IT and business processes to understand current workflows and identify inefficiencies;
Analyse operational processes, procedures, and service delivery activities to identify improvement opportunities;
Support process mapping, workflow documentation, and the development of standard operating procedures;
Assist with identifying process bottlenecks, duplication of effort, and non-value-adding activities;
Gather feedback from stakeholders to better understand process challenges and improvement requirements;
Assist with identifying and recommending process improvements to enhance efficiency, quality, and service delivery;
Support continuous improvement initiatives across IT operations and business support functions;
Participate in process optimisation projects aimed at improving turnaround times and operational effectiveness;
Assist with monitoring and tracking the implementation of improvement initiatives and their outcomes;
Contribute ideas and recommendations that support innovation and operational excellence;
Collect, analyse, and interpret operational data to identify trends, risks, and opportunities for improvement;
Assist with the development and maintenance of dashboards, reports, and performance metrics;
Support the preparation of management information and analytical reports;
Assist with validating data accuracy and maintaining data integrity across reporting platforms, when required;
Assist with identifying manual and repetitive tasks suitable for automation;
Support the evaluation and implementation of automation tools, workflows, and digital solutions;
Assist with analysing service desk tickets and operational data to identify automation opportunities;
Support initiatives that leverage Artificial Intelligence (AI) to improve ticket management, service delivery, reporting, and operational efficiency;
Participate in testing, documenting, and implementing automated processes and AI-enabled solutions;
Research emerging technologies, automation tools, and AI trends to identify opportunities for innovation and business improvement;
Collaborate with IT teams, business stakeholders, and service providers to support improvement initiatives;
Assist with coordinating improvement projects and maintaining project documentation;
Participate in workshops, meetings, and process review sessions;
Support change management and user adoption activities relating to process improvements and automation initiatives;
Provide administrative and reporting support for continuous improvement projects;
Basic understanding of process improvement and business analysis principles;
Knowledge and understanding of data analytics, reporting, and performance measurement concepts;
Knowledge of automation, Artificial Intelligence, and digital transformation fundamentals.
Requirements
Grade 12 or Equivalent (Essential);
Bachelor’s degree in Computer Science, Industrial Engineering or a related field (Essential);
Interest or Exposure to process improvement, data analytics, automation, Artificial Intelligence (AI), or technology-driven optimisation initiatives (Advantageous);
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