Continuous Improvement Specialist at Amazon

• Facilitates the execution of the EU CS ACES strategy through local management and support teams.
• Leads and supports process improvement projects.
• Coaches and trains management, CS Associates and project teams on ACES concepts and methodologies.
• Interprets and performs quantitative analysis of key process indicators to identify opportunities for process improvement.
• Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
• Oversees the project portfolio, assisting KPOs and individual project managers with execution and delivery of results.
• Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
• Help drive site and OU communication, including project updates and other initiatives through approved site communication plan.
   

Basic Qualifications

• Minimum 3-5 years of experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
• Project management experience/ Strong project management skills.
• Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels.
• Experience communicating and presenting to groups.
• Proficiency in Microsoft Office products.
• Strong communication verbal and written communication skills.
• Analytical background (7 Quality tools, Hypothesis Testing, Regression Analysis and other necessary tools).

Preferred Qualifications

• Experience leading and/or participating in structured process improvement activities such as Kaizen Events.
• Experience managing a project portfolio.
• Lean Six Sigma Green Belt or Black Belt Certification.
• Mastery of SQL, SharePoint, Excel, Power Point, Word and Statistical package (e.g. JMP or Minitab).
• Advanced degree (technical or MBA) preferred.