Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
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Your Purpose...
- To make exercise irresistible
- To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.
Your Duties and Responsibilities...
- Daily management of a comprehensive swim programme which includes group and individual swim lesson outlines for both adults and children.
- Continual development of the Swim programme, additional programming requirements (including holiday activities).
- Conduct regular marketing and promotion activities of the swim offering to members.
- Management of the administrative duties such as revenue and budget management including regular reporting as and when required
- Direct people management responsibilities for the swim instructors.
People Management
- Responsible for all recruitment processes for your team, and ensure they are recruited against the VASA values and requirements
- Ensure staff comply with the legislated training requirements and remain up to date with the compulsory training requirements and take advantage of the other training if they wish to.
- Ensure all Swim employees adhere to emergency procedures and are fully aware of health and safety responsibilities.
- Provide day to day management and leadership to the team, encouraging the highest standards of member service, safety and brand standards.
- Carry out regular 1:1 meetings and fully documented bi-annual Performance Promise conversations with each team member.
- Contribute to weekly Head of Department meetings and ensure that the swim team receive the appropriate communication to perform their job to the best of their ability.
- Ensure that all Swim employees comply with the Virgin Active brand standards, and that employees are well presented in accordance with the uniform policy at all times.
- Make sure all current staff are water-safe and provide swim lessons to staff members in need.
Members
- Develop and implement a monthly programme timetable of creative and innovative lessons that support the Virgin Active brand and ensure sign off from National Swim Manager before publishing the timetable.
- Ensure that all scheduled lessons take place. Scheduled lessons at Virgin Active are never cancelled.
- Ensure that all lessons meet Virgin Active standards. Ensure that all lessons on the timetable are taught at the advertised level and format by regularly observing instructors and lessons delivered.
- Proactively monitor attendance to ensure lessons are well attended and use that information to adjust programmes to suit member needs for each lesson type and timeslot.
- Take responsibility for soliciting, listening to and responding to member and instructor concerns and feedback in relation to the scheduling of lessons, the instruction given, and the environment provided.
- Ensure all complaints are followed up within 24 hours and that the Club General Manager and National Swim Manager are kept fully up to date via a weekly report and more frequent updates if needed on serious issues.
- Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
- Keep abreast of information on all club facilities, programmes, social events, member suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
- Be actively involved in NPS and proactively seek to drive the club’s score wherever possible.
- Ensure the Swim team are aware of the importance of member retention and understand their role in influencing members who are considering leaving the club, to stay.
- Ensure that pool areas are always safe (for example considering temperature, equipment, obstacles, number of participants etc) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
- Ensure that all equipment and supplies are always in safe working order and that an adequate quantity is available.
Swim Department
- Manage and develop the department to ensure it achieves its maximum potential and that all targets are achieved and where possible exceeded.
- Manage the Swim budget, ensuring all financial targets are achieved, as agreed with the National Swim Manager and Club General Manager.
- Manage departmental FTE and costs in line with budget and produce effective rotas to optimise the resource available.
- Ensure the correct salaries and wages are paid to product department employees, ensuring that the correct in-house rates are used for payment of all lessons taught.
- Ensure all the Swim team are aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.
Ongoing Training and Job Requirements
- Must complete compulsory annual training as is required by Virgin Active
- Must complete the annual refresher in First Aid / AED.
- Must always have a clear criminal record (annual police clearance checks will be conducted)
Our Minimum Requirements...
We can't live without...
- Matric Qualification
- A Recognised Swim Qualification. (Swim SA or equivalent)
- First aid level 1 and AED Qualification
- Police Clearance Certificate
- Must have completed a Pro-active HOD training programme.
- Must have 1-2 years’ experience within a similar HOD (managing a swim programme of a similar nature)/ management role.
- Must have around 2-3 years’ experience as a swim instructor or coach
- Must have worked in an environment which provides exceptional customer experiences.
- Must have previous administration experience and be comfortable with Microsoft office.
- Must be highly numerate with sound financial acumen.
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Analytical skills, the ability to pick up trends or concerns when reviewing data and or reports.
- Must be comfortable to manage complex customer concerns
- Problem solving skills are essential
- Previous experience as a Duty or Service Manager.
- Knowledge of new developments in learn to swim teaching and safety.
- Ability to work within the prescribed KPI’s and achieve and exceed sales targets.
- Ability to manage budgets and achieve associated performance targets.
- Customer Relationship Management experience
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exceptional people management skills with the ability to motivate and ensure high levels of staff engagement
- Basic knowledge of childcare
Closing Date 12 January 2026
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Your Purpose...
- The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.
Your Duties and Responsibilities...
- Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyze objectives and planned activities.
- To review and analyze sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- Matric qualification essential.
- Relevant tertiary qualification preferred (Sales and Marketing qualification).
- A minimum 2 years’ experience within the sales industry.
- Promotion and sales skills to sell the Virgin Active product and service effectively.
- Proven track record of sales performance.
- Plan daily activities to maximize results.
- The ability to build and maintain rapport with key customers and identify new opportunities.
- Telephone communication and listening skills.
- Excellent communication interpersonal and leadership skills essential.
- Must be confident, polite and aware of the general matters taking place in the industry.
- Must be customer centric
- Must be able to analyze the market and use data to penetrate the market effectively.
- Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
- Understand and adhere to company systems and processes.
- Must have excellent client relationship building skills across all customer demographics.
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
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Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 14 January 2026
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Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
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Your Purpose...
- To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
- To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
- The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.
Your Duties and Responsibilities...
Member Experience Management:
- Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
- Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
- Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
- Manage access and usage of the facilities in all areas
Support and Interaction with Members:
- Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
- Facilitate effective communication channels for member inquiries and concerns.
- Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.
Execution of Wellness Vision:
- Implement the established wellness philosophy and ensure all member experiences reflect this vision.
- Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.
Enhancement of Physical Spaces:
- Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
- Collaborate with facilities management to address any issues affecting member experience.
Social Wellness Program Implementation:
- Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
- Collaborate with facilities management to address any issues affecting member experience.
Community Engagement:
- Encourage social interaction among members to build a strong community within the club.
- Identify opportunities for partnerships with local wellness organizations to enhance member offerings.
Performance Monitoring:
- Monitor Service delivery through setting performance standards.
- Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
- Report regularly on the success of implemented initiatives to leadership.
People Management:
- Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
- Onboarding and retention of people.
- Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.
Our Minimum Requirements...
We can't live without...
- Matric\grade 12 qualification
- Qualification in sports management, health and wellness, business administration or related field advantageous
- Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment
- Proven experience in digital engagement platforms
- Proven experience in managing member experiences, activations and events
- Background in wellness programs, community engagement or similar initiatives
- VASA Product Academy or Product Qualification
- Proactive Solution orientation
- Train the Trainer VASA
We’d like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 14 January 2026
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Your purpose...
- To ensure preventative and reactive Maintenance & Engineering is managed and completed in line with the VASA policies & procedures, to ensure maximum life expectancy of the fixed assets along with the constant training & development of the maintenance staff within the area.
- Interfacing and reporting with all relevant parties to ensure quality and operational Maintenance & Engineering needs are met and continually striving to improve the standards.
- To project manage key aspects of club new builds, as required, and all aspects of refurbishments, refreshes, and capital expenditure projects in line with business growth targets and timelines at the regional office.
- To plan, execute, monitor and control all aspects of projects within the designated geographic region, in line with approved budgets and required deadlines.
Your Duties and Responsibilities...
Preventative Maintenance
To ensure all preventative maintenance work is completed in line with VASA policies & Procedures which includes but not limited to:
- In and out of warranty fitness equipment
- Building Fabric
- HVAC Systems
- Water Systems
- Electrical Systems
- Lighting
- Ensure that all Preventative Maintenance Work is documented.
Re-active Maintenance
- To ensure that all re-active work is completed in-house where possible.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- The analysis and management of maintenance related NPS/ member feedback complaints.
Contractor Management
- Be the decision make when it comes to calling out specialized contractors for Re-active Maintenance Work
- Manage direct supplier relationships and escalate any concerns to the Contracts Manager
- Ensure only vetted contractors are being used.
- Effective communication with the HOD, Regional Director(s), clubs, project team, consultants (including the Design Team)
People Management
- The management & performance of the Area Maintenance Technicians
Training/Coaching
- Management of the areas training & development requirements, along with the creation & delivery of the courses required.
- Upskill all club and area maintenance staff on a consistent basis.
- Ensure they keep themselves.
- Interface with landlords as well as the VASA National Asset Manager
- Liaise with club CGM/Maintenance Manager on outsourced work.
- Management & control of the water hygiene & pool standards within the area.
Utilities management:
- Energy management & reduction of consumption.
- Water management & reduction of consumption.
- Monitor and report water and electricity consumption.
- Investigate and resolve water and electricity consumption issues.
Execution of all regional Maintenance capex projects
Execution of Maintenance and Engineering projects when the fall outside of a club refurbishment such as:
- HVAC
- Pool Filtration
- Pool Covers and Lane Ropes
- Society Works
- Utility reduction projects e.g., LED
- Safety Systems e.g., fire and security systems
- Painting
- Studio floor sand and seal
- Electrical
- Management of the professional teams such as Mechanical & Electrical Engineers
- Interface with contractors to complete work in a safe and efficient manner.
- Management of contractors responsible for the alterations or installation of any plant / equipment relating to Maintenance & Engineering projects.
- The training & hand over required for the continuous maintenance of engineering projects.
- Liaise with design team for correct specifications.
- Provide expert advice for any Maintenance and Engineering areas that are included in any refurbishments.
Financial Management
Financial management & budgetary control within the region for Maintenance & Engineering and Maintenance Projects:
- Manage the Maintenance OPEX and Maintenance CAPEX budgets and forecasts for their area.
- Monitoring maintenance costs and report on any variance.
- Input accurate Maintenance capex budgets during the budgeting process.
We can’t live without… (Minimum Requirements)
- Strong operational background with in-depth knowledge and experience of floor planning, space optimization etc.
- A recognized qualification with relevance to Maintenance and Engineering would be a strong advantage.
- Minimum 2-3 years relevant experience in new developments and refurbishments.
Knowledge of the following equipment with at least 5 years’ experience in installation, maintenance, and operation of:
- Chillers
- Evaporative and cooling towers
- Electrical controls and diagrams
- Electronic controls
- Satchwell controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- This role requires a fair amount of travel.
- An understanding of the construction and building industry
- Project Management experience
- Solid IT skills and strong MS-Project skills
- Ability to manage multi-functional teams.
- Exhibit strong verbal and written communication skills.
- Exhibit strong organizational skills through working independently and being able to prioritize project deliverables and deadlines.
- Good people & management skills.
- Confident in delivering training & presentations.
- Good knowledge of energy management & reduction.
- Good water chemistry for pools and good water hygiene knowledge.
- Experience of working with controls & BMS systems.
- Ideally an electrical or technical qualification.
- Good document configuration skills.
- Good financial/admin knowledge.
- Knowledge of OSH Act.
- Working knowledge of guarantees/warrantees/Contracts.
- Hands on experience of plumbing, electrical, HVAC, plant equipment.
- Ability to plan effectively.
We’d like you to have… (Attributes)
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have… (additional skills)
- Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 19 January 2026
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Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- Do the best work of your life by enabling experiences that help people live an active life
- This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.
Your Duties and Responsibilities...
Financial Management
- Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
- Manage club operating expenses through P&L management.
- Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)
Facility Management
- Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
- Manage and oversee maintenance and utilities effectiveness and costs.
- Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.
People Management
- Responsible for the recruitment, development, and training of staff.
- Ensure all information is communicated effectively to all club staff.
- Implement and ensure the adherence to required policies, procedures, and systems.
- Implement and ensure affective management of performance across departments.
- Implement and ensure the adherence to required IR policies and procedures.
Service Experience
- Ensure our members experience exceptional service within our facility.
- Implement and sustain a strong member focus.
- Provide solutions to members on queries and complaints in line with the company policy.
- Ensure excellent customer service according to the brand standards.
Competitor Analysis
- Understand how to mitigate competitor risk.
- Conduct regular analysis of the competitor landscape.
- Notify senior management of potential risk.
Our Minimum Requirements...
We can't live without...
- Matric or equivalent NQF level 4 is essential.
- Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
- Must have successfully completed the internal Learn to Fly programme.
- Must be financially proficient and have a good financial acumen.
- Must have a business owner approach.
- Must have a solid understanding of the market, with good insight into the competition.
- Must be able to manage multiple priorities.
- Good customer relations and interpersonal skills.
- A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
- Proven track record working within an ever changing and pressurized environment.
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- Do the best work of your life by enabling experiences that help people live an active life
- This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.
Your Duties and Responsibilities...
Financial Management
- Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
- Manage club operating expenses through P&L management.
- Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)
Facility Management
- Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
- Manage and oversee maintenance and utilities effectiveness and costs.
- Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.
People Management
- Responsible for the recruitment, development, and training of staff.
- Ensure all information is communicated effectively to all club staff.
- Implement and ensure the adherence to required policies, procedures, and systems.
- Implement and ensure affective management of performance across departments.
- Implement and ensure the adherence to required IR policies and procedures.
Service Experience
- Ensure our members experience exceptional service within our facility.
- Implement and sustain a strong member focus.
- Provide solutions to members on queries and complaints in line with the company policy.
- Ensure excellent customer service according to the brand standards.
Competitor Analysis
- Understand how to mitigate competitor risk.
- Conduct regular analysis of the competitor landscape.
- Notify senior management of potential risk.
Our Minimum Requirements...
We can't live without...
- Matric or equivalent NQF level 4 is essential.
- Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
- Must have successfully completed the internal Learn to Fly programme.
- Must be financially proficient and have a good financial acumen.
- Must have a business owner approach.
- Must have a solid understanding of the market, with good insight into the competition.
- Must be able to manage multiple priorities.
- Good customer relations and interpersonal skills.
- A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
- Proven track record working within an ever changing and pressurized environment.
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Method of Application
Use the link(s) below to apply on company website.
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