Job Openings at Discovery Limited

Key Purpose

The Data Science Lab is a highly specialised and expanding team that is dedicated to creating long-lasting, impactful solutions to meet essential business needs. Our primary objectives include:

• Developing and maintaining robust capabilities that will serve the business for years to come, with the goal of helping our members lead healthier lives.
• Risk management through behavioural science and intervention (next best action) design.
• Combining traditional data (e.g. wearable devices, web & app logs, health & life insurance claims) with novel data sources in new ways.
• Employing Large Language Models to elevate our servicing and coaching capabilities.
• Assisting with experimental design for product, rewards, marketing, communications, engagement, etc.
• Fostering a culture of experimentation through a test-learn-adapt approach, ensuring continual improvement and innovation.
• Advising global partner markets on how to customise and deploy locally built models.
• Individuals with two to five years’ experience (not required but advantageous) in the above areas will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications. The innovative work environment means there are opportunities to shape new projects with a focus on helping insurance customers to lead healthier lives.

Areas of responsibility may include but not limited to

Data analysis and modelling

• Extracting and analyzing clinical, lifestyle, and behavioral data to inform product design, risk management, customer interaction strategies for Personalised Health Pathways (PHP).
• Developing and maintaining predictive, value and habit models and algorithms to drive personalised recommendations.
• Developing data science models and A/B testing pipelines for deployment.
• Applying statistical techniques, behavioral science principles, and data science models to measure and optimise member engagement.

Collaboration with Cross-functional Teams

• Working closely with Vitality, clinical, product, and research teams to ensure insights and modelling inputs/outputs align with product objectives and healthcare outcomes
• Collaborate with systems and engineering teams to integrate data science pipelines into downstream systems.

Reporting and Insights

• Present insights and results to business stakeholders and senior executives, highlighting the impact of personalised health journeys on user engagement and long-term health improvements.

Personal Attributes and Skills  

• A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients
• Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context
• Results driven, curious and able to work autonomously or within teams
• Good time and task management skills
• Ability to communicate results of analyses in a clear and effective manner
• Aligned to Discovery values and core purpose 

Education and Experience

• Honours, Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science or Applied Mathematics.
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing.
• Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems.
• Experience accessing and analysing data using language/tools/databases such as Python, R, SQL, etc.
• Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
• Good knowledge of Microsoft Office tools.

Advantageous:

• Some experience in working with big disparate sets of data and exposure to big data tools.
• The ideal candidate will possess a deep interest in the wellness and healthcare industries, particularly in leveraging behavioural science to promote healthier lifestyles, disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain.

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Key Purpose

• Requirements engineers perform analysis and collaborate with stakeholders to identify, define, document, validate and manage requirements so that the outcome achieved enables the objectives of the business to be met.
• The Requirements Engineer works independently by enhancing both documented and undocumented artefacts and/or domain requirements. They act as a functional subject matter expert (SME) responsible for one or more applications and/or processes aligned to a value stream.

Areas of responsibility may include but not limited to

• Manage Requirements Development Life Cycle: Work mostly independently, enhancing existing capability within a value stream for more than one business area/stakeholder.
• Maintain Artefacts: Produce and maintain domain artefacts, conduct peer reviews, and ensure integration of artefacts into the wider domain.
• Engage Stakeholders: Engage independently with mostly internal stakeholders, building relationships and acting as a consultant.
• Provide Engineering and Scrum Support: Support various activities in the engineering scrum, handle queries, and provide updates to timelines and progress.
• Build and Transfer Skills and Knowledge: Act as a functional SME, conduct training within the team, and assist associate requirements engineers.
• Collaborate Within and Across Teams: Work effectively with others, share ideas, and communicate clearly.

Act as a consultant to the client on the application

• Participate in client planning forums and advise on solutions
• Challenge the business in their thinking, especially to understand the intent of the business requirement
• Assist business to articulate the benefits they wish to realize with the solution
• Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
• Facilitating the development of a Business Case

Customer Requirements Specification (CRS): 

• Follow a structured process to listen to, understand and document client requirements
• If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
• If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
• Following up with clients to clear up ambiguity and possible misunderstanding
• Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
• Ensuring alignment between the Business Case and the CRS
• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS

Product Requirements Specification (PRS): 

• Design and validate the functional solution
• This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
• Identify a set of stakeholders that need to be involved in creating and validating the PRS
• Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
• Identify and Involve other teams and domains that must be integrated to for the solution to work
• Build & demonstrate GUI prototypes, to validate the designs
• Perform modelling & build data models that simulate the solution
• Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off
• Solution Proposal: 
• Review the approved CRS and PRS with the development team
• If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
• Answer queries from the development team on business or functional aspects of the required solution
• Defend the client business requirements

Project Documentation: 

• Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
• Provide updates to project schedules
• Maintain and update the scheduling system
• Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)
• Maintain project documentation
• Provide input to technical design, and liaise between the client and the technical team
• Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
• Manage and prevent scope creep
• If required, conduct a Post Implementation Review (PIR)

Release Notes & Training Material: 

• Update and publish release notes related to the current system changes implemented and notify impacted parties
• Assist trainers with queries or release notes
• Present initiation papers to other teams at the Channel Forums
• Develop procedure manuals for the system (for use by development team)
• Maintain and update the CRS and PRS with any added content
• Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
• Keep status updated
• Check documents in and out of system
• During go-live, perform live monitoring of the new system
• If required, make configuration settings/updates, version number changes, workflow and configuration table changes

Query Report: 

• Respond to incidents escalated by the Incidents team
• Log issues in the appropriate issues logging system
• Conduct preliminary analysis on issues
• Provide reporting to Development Manager or PM on project activities and status.

Service Level Agreements: 

• Agree required support functions with business prior to go live, and document in SLA
• During go-live, provide end user support if required
• Be on standby for possible client issues during go-live
• Provide ad-hoc "walk through" support on site with clients
• During go-live, participate in the resolution of serious errors by implementing emergency changes
• Provide assistance when presentations are done to external clients (e.g. Brokers)

Personal Attributes and Skills

Behavioral competencies

• Team Player
• Coach
• Process Champion
• Customer Champion
• Consultant
• Risk Mitigation
• Solutions driven
• Knowledge Manager
• Project Manager
• Tenacity
• Stress Management
• Persuasion

Technical Competencies:

• Requirements Elicitation & Stakeholder Management
• Requirements Documentation & Structuring
• Requirements Traceability & Change Management
• Technical & Integration Understanding
• Validation & Quality Alignment

Knowledge:

• Requirements Engineering Lifecycle Knowledge
• Software Development Lifecycle (SDLC) Knowledge
• System & Architecture Knowledge
• Non-Functional Requirements Knowledge
• Requirements Governance & Traceability Knowledge

Education and Experience

Education

• Processes: ITIL (Incident, Change, Release, Problem Management), CMMI
• Technologies: SQL, UML, XML and OO
• Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation

Experience

• 3-5 years solid Requirements Engineer or Business Analysis experience. 
• SQL, UML, XML and OO experience

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Key Purpose

• To lead a team of broker service consultants who are responsible for brokers and customer service relating to their policy.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Work allocation to the teams
• Reporting to management on Ops dashboard and team stats
• Escalated query handling form various stakeholders
• Reporting to various stakeholders on business
• Call quality audits on own teams
• Call coaching
• Goal setting per advisor
• Monthly 1:1’s and performance discussions

Education and Experience

• Matric (Essential)
• 3 years’ experience in a broker servicing advisory role within a short term insurance environment (Essential)
• 4 years’ minimum of leadership experience in a call centre environment or acting as 2IC (Essential)
• Full FAIS qualification Short term Insurance (Advantageous)
• RE5 for representative (Advantageous)
• Degree (Advantageous)

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Key Purpose

• Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects.

Areas of responsibility may include but not limited to

Source Code:

• Implement the Technical Specification using the relevant development language.
• Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub processes.
• Update the reference documentation and update the scheduling tool with progress.
• Consult with BA and Architect on technical issues encountered.
• Document logic and comments inside code.
• Document Database structure changes and rule changes.
• Produce or update the configuration files.       

Conduct Unit Testing:

• Conduct unit testing, and fix any defects found.
• Review error logs and provide BA with updates on fixes found in testing.
• Consult and assist the BA in reviewing defects found in testing.
• During Test Standby duties, handle any defects as raised in the testing process.
• Release the source code with zero defects.

Client Relationship Management and Networking:

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence.
• Understanding business requirements, business systems and process context, impact and risks.
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors

Delivery and Support of Applications:

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members

Technical Capacity, Quality and Standards:

• Ensures that the technical Application capacity exists for a particular set of systems (e.g. CRM)
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Personal Attributes and Skills

Competencies:

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Technical Skills:

• SDLC. Unit Testing. Database structure design. Technical Change Control.
• Java, SQL, Oracle, WebLogic, C, XML, Hibernate, Spring Framework
• Business Writing,
• Software development within SDLC.
• Data Modelling
• SOAP, XML, XSLT, Web Services experience
• Broad Java/J2EE Pattern knowledge
• JSP, html, Struts experience
• Java Batch Scheduling (eg. Flux, Quartz) experience
• Java EE 5 & 6 experience
• EJB 3 & EJB 2 experience

Behavioural Skills:

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Strong analytical and problem solving skills.
• Able to deal with complexity and migrate between detailed and high level requirements.
• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Excellent written and verbal communication skills.

Qualifications and Experience

Qualification:

• Matric with English and Math's.
• BSc Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Formal Java Qualification (Advantageous)

Experience:

• A minimum of 4-5 years Java systems development experience
• Java EE knowledge and experience                                                           
   

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Key Purpose

• Responsible for planning and governance and for overseeing the successful delivery of the programme’s output/product and must therefore have practical experience of having been a project manager for large and complex initiatives. Acts as an evangelist of the discipline, using opportunities to promote the benefit of a structured & organised approach to change and coordinated effort.

Areas of responsibility may include but not limited to:

• Deliver the programme successfully against agreed business objectives and benefits.
• Manage all project management activities throughout the product delivery lifecycle, ensuring consistency and adherence to governance standards.
• Plan and manage the integrated programme roadmap, including multiple workstreams and interdependencies across projects.
• Engage and work effectively with senior stakeholders to influence decisions and ensure alignment with strategic objectives.
• Manage financials, resource allocation, and change control processes.
• Facilitate regular forums and governance meetings (e.g., progress reviews, SteerCos) to provide visibility and manage expectations.
• Build and maintain strong relationships with internal business units, external partners, vendors, and other stakeholders to ensure alignment and collaboration.
• Act as the primary point of escalation for stakeholder concerns, ensuring resolution and transparent communication.
• Lead, support, guide, and motivate project teams.
• Produce accurate, timely status reports and dashboards reports.
• Drive programme closure activities, including post-implementation reviews, lessons learned, and benefits validation.

Personal Attributes and Skills

• Ability to apply systems thinking and align deliverables to strategic objectives.
• Connects with the product construct and understands technical concepts.
• Skilled at managing multiple projects concurrently.
• Strong leadership, ownership, and initiative; works independently.
• Excellent communication, facilitation, presentation, and negotiation skills.
• Effective people management and relationship-building abilities.
• High resilience under pressure, with strong problem-solving and decision-making capability.
• Positive, adaptable, and goal-driven with a sense of urgency and accountability.
• Assertive yet flexible; demonstrates integrity, professionalism, and confidence.

Education and Experience

• At least 5-7 years’ experience managing complex projects in the financial services industry and a systems development environment
• Essential: Project Management qualification or Business degree with PM Topic
• Enhanced: PMI accreditation
   

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Key Purpose

• To build on our current telematics reporting platform and enhance the features running with technical projects from end to end including design and implementation of the solutions. You will also be required to analyse large amounts of data to find key business value and insights

Areas of responsibility may include but are not limited to

• Responsible for relationship building with Claims Procurement partners   and to maintain these relationships for the duration of the partnership with Discovery Insure.
• Develop and manage BI dashboards and reports to monitor our telematics systems’ performance and operational metrics.
• Extract, analyse, and interpret complex engineering, software development, and operational data to support decision-making.
• Collaborate with software developers and DevOps teams to develop and optimize data pipelines and automated reporting.
• Ensure data security, integrity, accuracy, and accessibility for cross-functional teams.
• Run with technical telematics projects from end to end
• Work in a team environment
• Communicate effectively and manage technical telematics supplier teams
• Perform root cause analysis on malfunctioning systems

Personal attributes and skills

• Relationship Building
• Drive to learn new skills and concepts
• Ability to manage multiple projects simultaneously
• Strong problem-solving skills and data-driven mindset
• Strategic thinking with a keen ability to translate business needs into data insights and actionable plans

Education and Experience

Education:

• Matric
• BSc Engineering qualification
• AWS Certification - Advantageous
• MSc - Advantageous

Minimum Experience:              

• 1 - 3+ years of experience in business intelligence and data analytics within an engineering or technology driven industry.
• Strong technical project management skills with experience leading data-driven projects.
• Understanding of software engineering principles and best coding practices.
• Proficiency in QuickSight (AWS), Power BI, Tableau, SQL, Python (Pandas, Numpy), or similar data analytics tools.
• Solid knowledge of relational and non-relational databases.
• Hands-on experience with ETL processes, database management, and cloud-based analytics platforms.
• Familiarity with cloud environments such as AWS, Azure, or Google Cloud, including CI/CD integration.
• Experience with version control systems (Git) and automated deployment strategies.
• Familiarity with Unix/Linux - Advantageous
• AI and software disciplines - Advantageous