Team Leader - Service at Discovery Limited March, 2026

- Team Leader - Service at Discovery Limited
- View Jobs in Insurance / View Jobs at Discovery Limited
Posted: Mar 3, 2026

Deadline: Not specified
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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Team Leader - Service
- Job Type Full Time
- Qualification Matric
- Experience 4 years
- Location Gauteng
- Job Field Insurance
Key Purpose
- To lead a team of broker service consultants who are responsible for brokers and customer service relating to their policy.
Areas of responsibility may include but not limited to
- Full line management function within scope of role
- Work allocation to the teams
- Reporting to management on Ops dashboard and team stats
- Escalated query handling form various stakeholders
- Reporting to various stakeholders on business
- Call quality audits on own teams
- Call coaching
- Goal setting per advisor
- Monthly 1:1’s and performance discussions
Education and Experience
- Matric (Essential)
- 3 years’ experience in a broker servicing advisory role within a short term insurance environment (Essential)
- 4 years’ minimum of leadership experience in a call centre environment or acting as 2IC (Essential)
- Full FAIS qualification Short term Insurance (Advantageous)
- RE5 for representative (Advantageous)
- Degree (Advantageous)
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Method of Application

Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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