Contractor Success Specialist at CrewBloom

Responsibilities

• Lead point of contact for all active contractors
• Go-to person for all matters related to the success of CrewBloom’s contractors
• Build, maintain, and strengthen working relationships with all active contractors
• Develop and execute strategies to drive contractor performance. Execute frequent check-ins to ensure contractor happiness
• Drive professional growth and development through compensation enhancements, performance-based compensation opportunities, and promotions
• Work closely with the Client Success team to ensure KPIs are exceeded
• Act as a trusted advisor to contractors on all systems and processes
• Embody CrewBloom’s core values
• Execute Contractor onboarding process
• Tasks include contractor meet and greet, Client Interviews, systems prep, and training
• Engage in regular communication with all contractors. Schedule and execute Monthly Contractor Calls. Consult contractors on performance enhancement strategies based on daily report submissions
• Prepare reports for the leadership team surrounding contractor wellness/performance
• Work closely with and communicate regularly to the Recruitment team surrounding contractor strengths and areas for improvement
• Oversee and execute Performance Improvement Plans
• Work closely with the Human Resources team surrounding escalations, outages, and Performance Improvement Plans. Respond to contractor inquiries in a timely manner
• Troubleshoot escalations to ensure resolutions are achieved. Send Contractor satisfaction surveys and execute process enhancements that align to feedback submitted

Required Skills and Experience

• 3-5 years of experience in Human Resources or Operations
• Excellent written and verbal English communication skills
• Demonstrate ability to engage with and effectively communicate. Demonstrate the ability to act as a fair, neutral, team-player. Experience with CRM software
• Proven ability to juggle multiple tasks with attention to detail
• Excellent interpersonal skills

System Requirements

• At least 15mbps main internet and at least 10mbps for back-up
• A desktop or laptop that has an i5 processor and at least 4 GB RAM with a webcam.
• Noise-canceling USB Headset.
• Quiet, Dedicated Home Office.
• Smartphone.