Contracts & Proposals Manager - Bloemfontein at IQVIA

• The Senior Contracts & Proposals Manager is responsible for coordinating and managing contracts, proposals, and other designated processes for assigned customers. This role ensures the delivery of accurate, compliant, and timely information while supporting complex contractual engagements. Acting as a regional subject‑matter expert, the position serves as a key customer interface and drives consistency, efficiency, and customer satisfaction across all contract and proposal activities.

Key Responsibilities

Contract & Proposal Management

• Manage day‑to‑day contract, proposal, and associated processes for large, complex, and strategic customer engagements.
• Support the development, review, and negotiation of Master Service Agreements (MSAs) and related contractual documentation.
• Ensure contractual deliverables align with customer requirements, internal policies, and applicable regulations.

Customer & Stakeholder Engagement

• Act as the primary internal point of contact for assigned customers, developing and maintaining strong, trusted relationships.
• Serve as a regional expert for contracts, proposals, and designated processes, ensuring consistency in approach, metrics, and documentation standards.
• Participate in bid defenses, customer meetings, and task forces as required.

Process Improvement & Strategy

• Identify gaps, discrepancies, and risks in project requirements and proactively engage customers and internal stakeholders to resolve issues.
• Develop, implement, and continuously improve processes with a focus on efficiency, consistency, and enhanced customer satisfaction.
• Provide strategic direction and leadership on projects and initiatives with minimal oversight.

Business & Corporate Contribution

• Actively support the achievement of corporate objectives, including revenue growth, sales enablement, and employee retention.
• Apply commercial and analytical acumen to support pricing, budgeting, and proposal development strategies.

Collaboration & Mentorship

• Provide guidance, advice, and technical support to colleagues and serve as a mentor within the contracts and proposals function.
• Maintain strong cross‑functional collaboration with Sales, Finance, Legal, Operations, and other internal teams.

Compliance & Knowledge Expertise

• Maintain in‑depth knowledge of all processes, policies, and systems related to contract and proposal development.
• Ensure full compliance with internal procedures, governance standards, and industry regulations.
• Perform additional duties as assigned.

Qualifications

Education & Experience

• Bachelor’s Degree in Life Sciences, Business Management, or a related field.
• Minimum 7 years of experience in Contracts, Proposals, or a closely related function, or an equivalent combination of education, training, and experience.
• Strong knowledge of the CRO industry.

Technical & Professional Skills

• Excellent proficiency in Microsoft Excel and Word, with a strong understanding of costing and pricing models.
• Advanced knowledge of contract, proposal, and budget development processes.
• Proven ability to interpret clinical protocols, budgets, and financial assumptions.

Competencies

• Strong analytical, organizational, and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to build and maintain effective working relationships with customers, coworkers, and management.
• High attention to detail and ability to manage multiple complex priorities simultaneously.