Control Room Operator at Boardroom Appointments

• A leading security and risk management organisation is seeking a vigilant and professional Control Room Operator to support security operations, incident monitoring, and control room activities within a high-pressure operational environment.
• This role is ideal for an individual with strong CCTV monitoring experience, incident management capability, and the ability to remain calm and composed while managing security-related events and operational communications.
• The successful candidate will play a critical role in protecting people, resources, assets, and operations through proactive monitoring, incident response coordination, and security systems management.

THE ROLE

• You will be responsible for monitoring CCTV and electronic security systems, responding to incidents, coordinating security responses, and ensuring compliance with company policies and security procedures.
• The role combines CCTV monitoring, access control, incident reporting, communication coordination, operational monitoring, and security compliance within a control room environment.

CONTROL ROOM OPERATIONS & MONITORING

• Monitoring CCTV and electronic security systems to identify incidents, suspicious activity, and operational deviations
• Conducting camera functionality checks and ensuring all systems are operational and recording correctly
• Reviewing footage integrity and reporting system malfunctions or discrepancies promptly
• Monitoring perimeter and site intrusions, unauthorised access, and safety violations
• Supporting operational and production monitoring through surveillance systems

INCIDENT RESPONSE & REPORTING

• Responding to incident conditions and escalating issues appropriately
• Coordinating response personnel and communicating incident updates effectively
• Capturing and securing CCTV footage and incident evidence where required
• Maintaining occurrence books, incident logs, and security reports accurately
• Reporting security breaches, suspicious behaviour, and equipment failures immediately

ACCESS CONTROL & SECURITY ADMINISTRATION

• Managing access control processes in line with company procedures
• Managing keys and controlled equipment according to policy requirements
• Monitoring and auditing access control points to ensure service quality and compliance
• Restricting access to CCTV footage and ensuring authorised handling of recorded material

COMMUNICATION & COORDINATION

• Handling incoming calls, radio communications, and operational messages professionally
• Communicating calmly and effectively during incidents and emergencies
• Coordinating with operational teams, technical support, and management
• Supporting frontline communication and control room operational activities

COMPLIANCE, AUDIT & DATA PROTECTION

• Ensuring compliance with security procedures, privacy legislation, and operational standards
• Participating in audits and maintaining operational compliance within the control room
• Ensuring secure handling and storage of CCTV footage and security information
• Supporting data retention and evidential integrity requirements

TECHNICAL SUPPORT & SYSTEM MAINTENANCE

• Conducting regular CCTV and system checks
• Reporting equipment faults and coordinating maintenance requirements
• Supporting technical troubleshooting and operational continuity
• Ensuring system uptime and operational readiness

WHAT WE ARE LOOKING FOR

KEY REQUIREMENTS

• Grade 12 / Matric
• PSIRA Grade B certification
• Previous experience in a control room or security monitoring role preferred
• Familiarity with CCTV systems and related software
• Strong attention to detail and observation skills
• Excellent communication and reporting capability
• Ability to work independently and within a team environment