Control Room Operator (P001343) at North West University

Job description
PURPOSE OF THE POSITION

• To create a safe and secure environment for students, academic staff, support staff, contractors and visitors (Campus Community) at the North- West University through management and control of team members, response to reported incidents and informing management accordingly.

KEY RESPONSIBILITIES: 

Communication and Stakeholder Relations

• Communicate effectively with all clients regarding Protection Services through encounters at different deployments
• Assist and ensure compliance with the NWU Potchefstroom Campus safety and security regulations and standard operating procedures.

Crime Information Management

• Ensure that crime, incidents, and information are captured on Chase and Property Register.
• Ensure that crime information received is reported to the Control Officer and necessary documents are completed.

Operations

• To monitor Fire detection and Intruder alarms, CCTV and to report dysfunctional cameras.
• To act in the best safety and security interest of NWU Potchefstroom Campus Community.
• To dispatch first responders to attend to a reported incident.
• Ensure that key control is done efficiently.
• Regular consistent radio and telephone communication.
• Effective incident management.
• Ensure that all faults and deviations reported are captured timeously.

 Security

• Capturing deployment(s) on Chase.
• Constant surveillance on hotspots areas.

Disaster Management

• Disaster management compliance, ensuring that there are immediate responses to relevant disasters.
• Internal and external stakeholder communication with reference to incident response management plans and catastrophic incidents.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Excellent written and verbal communication (by radio and telephone) skills to effectively function within a multicultural and multilingual environment.
• Advanced Computer literacy skills (Microsoft Office: Word, Excel, and email program).
• Knowledge of Incident Reporting System
• Ability to work according to planning schedules with measurable intermediate goals.

KEY BEHAVIOURAL COMPETENCIES:

• The proven ability to work with precision under pressure
• Attention to detail
• Excellent judgement skills
• Excellent communication
• Must be able to function in a team context especially during unrest or other situations that may arise.
• Customer service oriented.
• Interpersonal skills

Minimum requirements

• Grade 12 (NQF Level 4).
• PSIRA Grade A or B Certificate
• Valid driver's license
• A minimum of one (1) year’ Security Industry and Law Enforcement working experience.

ADDED ADVANTAGES:

• Valid Code C1 driver’s license
• More than three (3) years working experience in Security at a Higher Educational Institution.

Apply by: 12 January 2026