Control Room Shift Manager at Faircape Group

Job Description

• At Faircape Group, we operate across Healthcare, Retirement Holdings, Telecommunications, Utility Management, Alternative Energy, Property Management, and Security Solutions. Our divisions work collaboratively to deliver secure, technology-driven, and future-focused environments across the Western Cape.
• An exciting opportunity has become available for a Control Room Shift Manager to join CCTV Technologies, based at our modern offices in Claremont.
• CCTV Technologies operates a state-of-the-art 24-hour monitoring control centre, providing comprehensive CCTV and integrated security solutions across residential estates, healthcare facilities, commercial sites, and mixed-use developments.
• We currently manage over 1,600 remote cameras, leveraging advanced AI-driven monitoring systems and intelligent analytics for 24/7 event detection and perimeter security. Rather than manual screen-watching, our technology utilises automated behavioural analysis and real-time alerts to detect breaches, monitor guardhouse activity, manage incidents, and enhance access control and staff oversight.
• This role is responsible for the effective control and management of live control room operations, ensuring quality monitoring, protocol compliance, team supervision, and accurate incident reporting.

Why Join Faircape?

At Faircape, we invest in people and reward excellence. We offer:

• Above-market salaries aligned to experience
• Quarterly performance bonuses
• Long-service leave
• On-site barista with complimentary hot beverages 
• Subsidised vending machine snacks
• Discounted Faircape ISP packages
• Stable, professional work environment within a well-established group

Key Responsibilities

Control Room Management

• Oversee live CCTV monitoring operations to ensure maximum effectiveness
• Maintain high-quality camera monitoring standards
• Identify weaknesses in security management and implement corrective measures
• Ensure strict adherence to site-specific and control room protocols
• Report equipment faults and security system shortcomings
• Conduct daily operational checks, logging, and follow-ups

Incident & Client Reporting

• Compile and submit accurate incident reports to clients
• Ensure real-time escalation of critical events
• Implement controls to minimise recurring incidents

Team Leadership & Supervision

• Manage Control Room Operators and Testing Supervisors
• Ensure all operators adhere to protocols and procedures
• Train and develop control room staff
• Monitor performance and maintain operational discipline

Requirements

Qualifications

• PSIRA Grade A (advantageous)
• A relevant security or management qualification is advantageous

Experience

• Proven experience as a Shift Manager or Senior Supervisor in a CCTV control room
• Strong track record in a multi-functional security monitoring environment
• Experience within residential estates, healthcare facilities, or commercial sites is advantageous

Skills & Knowledge

• Strong knowledge of CCTV systems and integrated security environments
• Knowledge of perimeter security, access control systems, electric fencing, fire alarms and related systems
• Excellent written and verbal communication skills
• Strong reporting and administrative capability
• Ability to assess critical situations quickly and accurately
• Strong leadership and conflict management skills
• Computer literate
• The role requires a high level of time discipline and punctual attendance.

Other Requirements

• Clear credit record
• No criminal record
• Two written  references
• Valid driver’s licence and own transport