Coordinator: Hospitality Services X2 - CSD at South African Reserve Bank

Brief description

• The main purpose of this position is to coordinate and supervise the Hospitality Services lifecycle including inventory management, food production, restaurant front-of-house operations, boardroom services, functions and events management within the SARB.

Detailed descriptio

The successful candidate will be responsible for the following key performance areas:

• Plan and supervise the day-to-day activities of the team to ensure that work is completed within set time and defined standards within Hospitality Services.
• Order, receive, issue (According to FIFO system) and conduct stock take to ensure effective management of stock within the Hospitality Services.
• Coordinate and implement the outcome of the continuous service and food quality improvement process i.e. review of Hospitality commodities, service standards.
• Administer service requests including cost recoveries and charges
• Supervise the daily implementation of sustainability initiatives as defined on the plans.
• Coordinate and supervise the execution (i.e. set-up of furniture, food stations, bar area and serving of food and drinks) of adhoc functions and events within the SARB venues and Official residence according to defined standards.
• Keep abreast of the latest trends and developments within hospitality industry and advise on new products development and/or services in the market.
• Ensure compliance adherence to food safety and hygiene standards, Quality management system (ISO 22000, 9001) and Occupational Health Safety & Environment (OHS&E) in accordance with relevant standards and legislations.
• Administer all systems that support the Hospitality Service operations i.e. Archibus (reservation system, compliance management), Intelipos (Point of three sale and Stock management, ERP (iProc and Service module) to ensure accuracy of information.
• Extract and analyse information for input into management reports.
• Positively engage with internal and external stakeholders (including customer complaints and outsourced partners) to ensure efficient and effective service delivery.
• Coordinate scheduled maintenance and report unplanned repairs to equipment to ensure continuous service delivery.
• Manage the performance and development of team members.

Qualifications
Job requirements

To be considered for this position, candidates must be in possession of:

• a Diploma (NQF6)) in Hospitality Management OR equivalent.
• three to five years’ experience in Hospitality management environment with one to two years supervisory  experience.

Additional requirements include:

• verbal and written communication skills
• flexibility
• drive for Results
• teamwork
• service and stakeholder focus
• judgement and decision making
• analysis and problem solving
• resilience
• analysis and problem solving