Corporate Client Relations Officer at TWK Agri

Job Summary

• This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement.
• The Corporate Client Relations Officer will actively visit clients, to understand their experiences with TWK, identify challenges, and provide solutions.
• This role will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties

• Develop and maintain positive relationships with key customers across the group, including regular on-site visits to understand their needs firsthand
• Act as the main point of contact for escalated customer issues and ensure timely resolution
• Ensure a customer-first approach across all divisions, focusing on client satisfaction and retention
• Manage the resolution of customer complaints quickly and effectively, taking proactive steps to prevent recurring issues
• Monitor service delivery standards to ensure consistency across the TWK group
• Plan and implement service improvement initiatives based on insights gathered directly from client interactions
• Serve as a communication channel between customers and internal departments, ensuring client needs are effectively represented
• Collect, analyse, and present customer feedback to management, highlighting opportunities for improvement and innovation
• Develop communication strategies with the Communications department to inform customers about new products, services, and company initiatives
• Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
• Ensure consistent branding and messaging across all touchpoints
• Support multiple business units within the TWK group in handling customer-specific projects
• Analyse trends in customer issues and recommend improvements
• Travel to client locations to gain firsthand insights and build trust
• Provide management with actionable insights for decision-making, derived from both data and direct client engagement

Qualifications and Skills

• Degree/diploma in Business, Marketing, Customer Service, or related field
• Proven experience in customer service, preferably within a corporate or client-facing environment
• Strong interpersonal, problem-solving and relationship building skills
• Excellent communication, presentation, and negotiation skills
• Ability to identify opportunities for improvement and implement practical solutions
• Passion for delivering exceptional customer experiences
• Bilingual (Afrikaans & English)
• Valid Driver’s License (Code 08)
• Willing to travel

Closing Date 21 November 2025