RMB - Rand Merchant Bank is a division of FirstRand Bank Limited, a fully integrated financial services group in South Africa, distinguished by our traditional values and innovative ideas. We have adapted investment banking solutions to suit your personal financial needs and this, together with an entrepreneurial approach, attracts like-minded, discerning clients.
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To drive the growth in flow and event business activity for a specific client and/ or for a portfolio of clients within a sector
To translate the sector strategy into a tactical client portfolio strategy and drives execution thereof. To drive the effective delivery of solutions by collaborating with the relevant internal and external stakeholders, to define and distil the sector strategies into executional tasks, create shared success metrics, and then lead the client engagement and services teams in the execution of the service and support delivery tactics for retention and growth of the customer
To own a sector’s portfolio client relationships, and to anticipate client challenges, coordinate solutions for those challenges, and manage and develop the relationships necessary to increase the value of the client’s portfolio and/or product basket working with respective bankers, banker support teams and banking suite teams
Lead transactors and specialists within the cross functional team, providing leadership, oversight, and driving performance of the specific client set
Develop and deliver on the client plan that aligns to the Sector Strategy by identifying and utilising opportunities for revenue growth to deliver on sales targets
Develop, in collaboration with key stakeholders, the plans to drive revenue growth and generate client leads within the allocated client set
Manage the origination process, anticipating client needs and ideation of innovative solutions to client’s emerging needs
Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes by thoroughly understanding the sector and providing thought leadership on developments within the client set allocated
Identify opportunities and spot future trends in sector developments that can improve the bank’s competitiveness
Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
Define and drive the tactical sales strategy for area of responsibility and leads the Client Action Planning process for clients they are directly responsible for within assigned sector portfolio, across all their banking needs (across all business units)
Establish and maintain relationships with product/ solution partners to strengthen collaborative working relations to improve the effective and efficient execution of the Client Action Plan as part of a cross-functional team
Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximising service and/or product offerings and building relationships and ensure that the customer is at the centre of the business philosophy, operations and ideas
Seek innovative, digitally oriented, assisted and unassisted solutions to clients’ needs, and crafting strategies for implementing client-specific solutions
Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
Develop, encourage, and nurture collaborative relationships across business areas and across the group
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