Cost & Planning Coordinator at Epson

About the job

At Epson, we believe in openness, team spirit and respect. We focus on what’s important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we’re committed to helping everyone who works here be the best they can be. Our brand is global; however, we’ve managed to create a unique family culture that feels local and gives you the support you need to find your own way.

The Cost and Planning Coordinator supports the Services Manager, to manage the back-office operation of the local technical support activity, which provides support to service dealers and service partners in line with the business strategy.

This includes delivery of business planning and forecasting tasks, reporting & analysis and providing support to service partners to ensure operational and financial KPI’s will be achieved.

Key Responsibilities:

• Monitor and control the payments processing for service partners

• Review data in the service portal and take corrective action and/or support service partners with escalations and queries to ensure high level of accuracy of data

• Monitor spares, refurbished products and DOA stock for service partners and service dealers to support achievement of financial KPI’s

• Coordinate consignment stock held at service partners to ensure stock levels are within agreed KPIs

• Support closure of open notifications at all service partners, e.g. by making spares available

• Prepare KPI reporting and analysis for service delivery, cost, and customer satisfaction and make sure issues are followed up with service partners

• Assist with planning and creation of the business plan and forecasting

• Create service reports as required

• Compile product launch documentation highlighting spares and stock requirements for service partners

• Work with service partners, service dealers and distributors to ensure they have the required spares to meet operational KPI’s. Handle urgent requirements, forecast required spares based on ongoing run rates and ensure that stock rotation is within agreed KPI’s

• Contribute to process improvements across all service controlling activities, including the development and improvement of internal procedures and internal controls

• Ideally should be a sap specialist

Key Skills and experience:

• Fluent in written & spoken local language and English (write technical documents & reports)

• Demonstrable experience in IT technologies, with good knowledge of IT systems

• Some experience in cost and stock control

• Experience in budgeting in a service environment is beneficial

• Intermediate experience as an SAP user, ideally with SM, SD and/or MM module

• Educated to degree level and/or experience in technical service and support

• Ability to communicate verbally and in writing effectively with internal and external customers

• Skills in planning, organizing and adapting within a multi-tasking environment

• Management skills with the ability to develop and maintain relationships is beneficial

Epson makes products and delivers solutions for a wide range of customers and we are committed to having a diverse workforce. Our Career path offers a competitive salary with an outstanding suite of benefits. Colleagues based in all Offices feel valued as part of our Global Community. We are going through an exciting period of growth and looking for people that have the spirit to seize new opportunities and drive growth.