Course Co-Ordinator (SACAP Global) at The South African College of Applied Psychology (SACAP)

• At SACAP Global, the Course Co-Ordinator provides ongoing frontline course and technical support to learners and assessors across allocated courses. They implement a variety of tasks to ensure excellent course preparation, delivery and evaluation end to end. This role is key in ensuring successful course delivery, enhancing learner experience and completion. Furthermore, they provide administrative support to the SACAP Global team.

Main Purpose of the Job:

• Seamlessly completing all course preparation, delivery and review tasks to ensure excellent running of courses end to end;
• Monitoring classes and queries to provide support, encouragement and guidance: identify any learner and/or assessor challenges or concerns and following up appropriately;
• Monitoring course performance: gathering and reporting on course data.
• Thoroughly understanding the Learning Management System in order to provide expert course and technical support to stakeholders;
• Providing administrative support to the SACAP Global Team;
• This role reports directly to the Lead Course Co-Ordinator: SACAP Global.

QUALIFICATIONS AND EXPERIENCE:

• A degree qualification in the discipline of education or psychology or a related cognate field (e.g. HR).
• 1 year full time experience offering online learner support via an LMS, preferably within the field of Higher Education or corporate training.
• 2 years fulltime course administration and data management experience.
• 6 months experience working with HTML/CSS or a comfort with editing web-based content.
• Technologically savvy, with a special interest in online education. 

SKILLS:

• An independent problem solver, who comes up with effective solutions, using initiative and available resources and enjoys putting processes in place.
• Strong attention to detail and accuracy in information and data management
• Takes initiative and thinks outside the box
• Able to collect, monitor and report on relevant data
• Excellent communication skills (both verbally and in writing)
• Technologically savvy / strong digital literacy skills
• Excellent planning, time-management, prioritization and organizational skills
• Excellent interpersonal and stakeholder management skills
• Is flexible and adaptable where needed to achieve results
• Solution-focused with a bias to action
• Proactive with the ability to anticipate and plan ahead of time
• Manages stress well and has the ability to work under pressure
• Able to hold self-accountable
• Well-versed in SACAP Global’s policies and procedures
• Understands the learner journey from registration on the website to course completion on the LMS.

PERSONAL ATTRIBUTES:

• Able to be flexible and adaptable in a shifting entrepreneurial environment
• High levels of initiative, detail orientation and accuracy
• Responsible, reliable and purpose-driven in their approach
• Self-motivated and holds themselves to a standard of excellence when completing tasks
• A passion for online education
• Displays high integrity in all situations
• Is diplomatic, professional and person-centred in their interactions
• Is a team player