Credit Controller at Sampra

MAIN PURPOSE

• Collect all outstanding revenue by communicating with customers and resolving all their queries. Play a supporting role to the Finance Team when required.

 Key Responsibilities

• Contact all customers with outstanding debt per prescribed protocols and request payment.
• Record notes on each customer interaction per internal system requirements.
• Resolve customer queries and communicate outcomes to line manager.
• Identify, investigate, and allocate customer receipt per bank statement with supporting documents.
• Verify proof of payments received to bank statements.
• Process refund and journal requests according to internal protocol.
• Investigate and allocate unallocated receipts.
• Investigate and match unmatched receipts.
• Complete and submit vendor forms.
• Verify completeness and accuracy of computer-generated invoices, credit notes, early settlement discount credit notes and bad debt credit notes.
• Prepare Accounts Receivable reconciliation and analysis reports.
• Process monthly Customer Statement Report on scheduled dates and ensure all customer transactions (invoices, Credit, Notes, Journals) have been processed prior to statement run.
• Assist with year-end audits.
• Perform all related administrative tasks.

REQUIREMENTS

• Matric with Accounting or relevant Diploma with a recognised institution.
• Working experience in Sage Evolution or related system.
• 2-3 years’ experience in a credit control environment.
• Attention to detail.
• Verbal and written communication skills.
• Above average customer service skills.
• Ability to work in a team and alone.
• Ability to be firm yet professional.
• Proficiency in Excel and Outlook.
• Mature and emotionally intelligent.
• An attractive work attendance record.