Credit Controller, Accounts Receivable at DSV

Main Purpose of the Role

• Adhere and follow DSV’s credit and collections process, maintaining the company’s cashflow and minimizing financial risk by ensuring customers pay on time.

Tertiary Qualification (Not mandatory)

• Completed or currently studying B.Com Accounting or Bcom or Financial
• Accounting degree/diploma or Credit Management
• Financial accounting qualifications will be considered

Computer Literacy Level 

• Basic MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills 

• Working experience on an ERP System (SAP, and CargoWise1 preferred)
• Working knowledge of Clientzone

Job Related Requirements 

• Minimum of 2 years in credit controller position
• Responsible for overall credit controller function.
• Process Driven, full understanding of the end-to-end business processes underlying the credit control function, must be able to drive correct behaviour and organizational compliance.
• Proven problem-solving skills with the ability to Identify root causes, effectively apply the process of elimination, take appropriate steps for short term resolution, offer effective Medium to long-term skills.
• Excellent communication skills (written and verbal). Must be able to communicate effectively and with diplomacy, have report writing & good presentation skills.
• Self-motivated and able to use initiative, with the ability to work under pressure and meet tight deadlines.

Added advantages for the Role 

• Experience in the Shared Services/Logistics environment.
• Ability to address Senior Level Management with concise information.
• Strong knowledge of logistics business, practical experience.
• Strong orientation for fast-paced high productivity metric driven environment ensuring that the AR function meets its agreed SLA targets relating to the AR process and Credit Risk Policies.

Duties & Responsibilities 

• New Account Opening: New account opening letter/welcome letter sent to all new customers.
• Credit Risk: Monitor the creditworthiness of customers, credit reports, and other relevant data to assess risk levels accurately.  Monitor credit limits for customers.
• Collections: Follow the collections process.  Proactively follow up on balances, through calls, emails, meetings, log disputes and facilitate resolution, bill interest where necessary.  Identify payment patterns and propose action to advert indebtness.  Send out statement, invoices within agreed timeline.  Advise on potential w/off’s.
• Disputes: Identify, record and co-ordinate the resolution of any query raised by customers. There must be close liaison between the Credit Controller and the relevant Operational/Sales Department to ensure that queries are resolved smoothly and in due time.
• Credit Policy Compliance: Adhere to credit policies and procedures to ensure consistency, efficiency, and compliance with internal standards and regulatory guidelines.
• Stakeholder Communication: Collaborate with internal stakeholders, including senior management, finance, and operations teams, to communicate credit risk insights and recommendations effectively.  Ensure that the AR department provides quality service to both internal & external Customers.
• Complete reporting to be shared with relevant stakeholders and comply to month-end reporting deadlines.
• Respond promptly and completely to both internal and external queries by customers.  Work closely with sales, operations and finance team to address customer issues and ensure smooth operations, timely collections.

Other Duties 

• Master Data Maintenance: Maintain data quality of customers, ensuring adherence to established data governance principles and procedures.