Credit Controller, Accounts Receivable, Healthcare at DSV

Job Related Requirements:

• Minimum of 3 years’ experience in Export/Cross Border Credit Control
• Strong reconciliation skills essential
• High level of professional communication skills essential
• High Tolerance for stress
• Ability to handle high volume and high value transactions in a fast paced environment
• Previous Shared Services environment experience will be advantageous

Computer Literacy Level:

• Advanced Microsoft Office knowledge
• SAP experience
• Advanced knowledge of excel formulas advantageous.

Added Advantages for this Role:

• This role will require a large amount of customer/client contact therefore excellent interpersonal skills are required along with a positive and professional attitude to tasks allocated
• Must have the ability to distinguish between critical and urgent matters and prioritize accordingly
• Must be proficient in English (verbally and in writing).  Additional languages will be an advantage
• Analytical with a keen eye for detail
• Must be results driven and able to meet deadlines
• Own reliable transport
• Ability to work independently
• Ability to work under pressure
• Have a high tolerance for stress and prepared to work extra hours when required
• Must have the ability to present, interpret and discuss large volumes of data

Main Purpose of the Role:

• Full function cross border credit control (collections, allocations, reporting, query resolution, escalations when needed)

Duties and Responsibilities:

• Responsible for customer portfolio allocated to you
• Maintain customer /account data in terms of standard operating procedures
• Monitor the credit limits and take / recommend the appropriate action
• Collection of payments within target and performance driven KPI’s
• Cash allocations incl. claims templates
• Escalation of overdue payments
• Dunning process to be followed with all overdue amounts
• Timely and accurate reconciliation of customer accounts
• Attend to all communication, telephonically or written in a professional manner
• Building good inter-departmental relationships to aid with resolving queries
• Appropriate and timeous identification of potential bad debts and / prescribed debt for escalation and resolution
• Review held order reports for appropriate action