Manager, Regional Retention, Road Logistics at DSV

SUMMARY

• The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty.

Job Related Requirements

• Must have 3+ years' experience in a Sales and/ or Retention Management role in the Logistics Transport and/ or Supply chain Industry
• Strong inter-personal and motivational skills 
• Punctuality and good time management skills are elements of this position
• Attention to detail 
• Good administrative and reporting skills
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure
• Ability to work without supervision
• Fluent in English (written and oral)
• Client empathy and ability to liaise effectively at strategic, tactical and operational 
  levels
• Must be someone that works well within a team and can motivate and uplift their 
  team members
• Electives
• Sound geographical knowledge of South Africa
• Self-motivated
• Good communication skills
• Must have own reliable vehcile and a valid unendorsed drivers licence 

Computer literacy level

• Advanced- Full MS Office Suite

Qualifications: 

• Matric (Essential)
• Tertiary Qualification is advantageous

Duties & Responsibilities:

• Must be able to work with regional management team to achieve the regional result for the financial year
• Meeting the regional sales revenue targets by leading a combined sales team for the region.
• Assist and drive the retention strategy to ensure we sustain the agreed annual retention budget.
• Assist and drive the management and sustainability of an effective sales growth pipeline in the region of qualified prospective.
  new clients in order for individuals within region to achieve their targets as well as the company targets.
• Identify and develop the necessary skills within the sales team to convert prospects to clients within a shorter lead time.
• Recruit appropriate team members and develop them through training and mentorship to ensure delivery in accordance with established best practice and continued career growth.
• Establish and improve working relationships, between sales and other departments to ensure the successful implementation of what we sold.
• Providing the client with the required levels of service; integration and information.
• Ability to be flexible in ever changing environment, analyzing scope creep and changes in distribution trend to align customers rating structure accordingly.
• Establish guidelines and ensure compliance to set standards that monitor and measure the sales performance and productivity of each resource.
• Develop a winning culture within the sales environment.
• To understand and identify key stakeholders within specified industries, to build long term relationships on all levels.
• To liaise with internal stakeholders.
• To ensure alignment and client support: to collaborate closely with regional and local staff to coordinate account activities.
• To compile proposal / presentation documents.
• Provide timely and accurate revenue and profitability forecasts.
• Individual must be professional and presentable to clients.
• Individual must be results and deadline driven.
• Competitor and industry trend analysis.
• Effectively managing the region’s overdue payments and consulting with all.
• Internal Stakeholders and Clients to get speedy resolution.
• Manage and maintain Client information related to contracts, rates, liability etc. for business continuity.