Latest Jobs at Discovery Limited

Key Purpose

• Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.

Areas of responsibility may include but not limited to

•  Answering inbound calls timeously
•  Dealing with predominantly telephonic and occasionally email queries
•  Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
•  Submitting of reports to brokers
•  Review and recommend improvements to existing processes
•  Implement and maintain internal controls to ensure best practice
•  Perform any other related functions requested by management

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

•  Perform a variety of administrative responsibilities
•  Ability to multi-task and attention to detail is vital
•  Ensure that delegated tasks are performed within proper time frames
•  Prioritise workload and address any immediate issues as and when they arise
•  Effective communication at all levels within the organisation (written and telephonic)
•  Client centric servicing and positive problem solving approach
•  Excellent time management
•  Deadline conscious and able to work under immense pressure
•  Work independently, but open to team work when necessary
•  Takes responsibility for actions and projects
•  Upholds ethics, values and demonstrates integrity
•  Adapts to changing circumstances, new ideas and change initiatives

Education and Experience

Essential:

•  Matric Certificate
•  1 year Call centre experience within a financial service industry

Advantageous:

•  1 year Call centre experience dealing with brokers
•  1 year experience with Discovery Life products
•  Post-graduate degree or equivalent

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• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Job Description

• Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Key Outputs

The successful applicant will be responsible for but not limited to the following broad job functions:

• Conduct outbound and inbound telephonic Conservation to existing Discovery client’s, who have requested cancelation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.
• Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.
• Ensure that monthly conservation targets are met.
• Proactively determine the client‘s needs and have the ability to re-sell product to members.
• Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients
• Ensuring that customers concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management
• Ensure that all administrative changes are done timeously, followed through on and monitored

Personal attributes and skills

• Have sales ability and be persuasive
• Be friendly, sincere ,confident ,courteous and positive
• Be self-managed
• Have excellent administration skills and be extremely organized
• Have the ability to deal with change
• Be able to maintain confidentiality
• Have excellent telephone skills
• Have excellent verbal and written communication skills
• Be self-motivated and pro-active
• Be able to prioritize , work under pressure and manage deadlines
• Be a team player
• Be resilient
• Be service orientated and customer focused
• Be results driven

Qualification & Experience

• Matric
• At least 2-3 years’ experience in a Life, Health or short term Assurance sales position and/ or Outbound Telesales environment (Essential)
• 2-3 year Conservation experience or telesales experience
• Excellent English and Afrikaans spoken would be beneficial
• FAIS accreditation – NQF 4 or 5 FAIS credits (Required)
• Regulatory exams (Required)
• Good Excel and Word skills

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Key Purpose

• To provide strategic leadership, operational oversight, clinical governance, and capability development for Discovery’s Disability Case Management function. The role is accountable for the implementation and execution of the Intervention Velocity Strategy, driving optimal return-to-work outcomes, reducing disability claim duration, and enhancing rehabilitation pathways to improve member recovery and productivity.
• The incumbent is responsible for leading and developing a high-performing case management team, ensuring adherence to clinical best practices, regulatory requirements, and governance standards. The role provides expert leadership and direction on complex disability cases, supports evidence-based decision-making, and partners with key stakeholders to deliver sustainable outcomes for both members and the business. As the subject matter expert, the incumbent drives continuous improvement initiatives, promotes operational excellence, and contributes to the development of innovative disability management and rehabilitation strategies.

Areas of responsibility may include but not limited to

• Driving disability and rehabilitation strategy by designing innovative intervention models that improve recovery outcomes, reduce disability claim duration, and support sustainable return-to-work.
• Leading a team of specialist case managers through coaching, performance management, capability building, succession planning, and the development of a high-performing clinical case management function.
• Providing clinical and operational oversight of complex and high-risk disability cases, ensuring best-practice decision-making, governance compliance, and excellent customer outcomes.
• Developing and implementing return-to-work frameworks that enable successful vocational rehabilitation, employer engagement, and improved workforce reintegration.
• Owning operational performance across the disability value chain, including caseload management, intervention velocity, service delivery standards, and productivity optimisation.
• Leveraging data and analytics to generate insights, monitor key disability metrics, identify trends, and deliver executive reporting that informs strategic decision-making.
• Delivering financial value through effective budget management, intervention cost optimisation, ROI evaluation, and the achievement of business case savings targets.
• Managing strategic external partnerships with healthcare providers, rehabilitation specialists, consultants, employers, reinsurers, and industry stakeholders to ensure quality service delivery and outcome-based performance.
• Influencing senior stakeholders by providing specialist disability management expertise, presenting recommendations to governance forums, and supporting key business decisions.
• Driving innovation and continuous improvement through the evaluation of emerging disability management practices, digital solutions, and future-focused rehabilitation models.
• Represent Discovery and the broader industry on local and international industry forums, fostering strategic stakeholder engagement, advancing industry perspectives, influencing policy discussions, and promoting best practices across the financial services and retirement fund sectors.

Personal Attributes

• Integrity, honesty and reliability
• Highly motivated self-starter who takes initiative
• Ability to plan and control work-flow to effectively manage the team’s deadlines
• Ability to communicate effectively both verbally and in writing
• Ability to apply knowledge in a practical setting
• Strong numerical and verbal reasoning skills
• Ability to work independently and within a team environment
• Problem solving

Education and Experience

• 8+ years’ disability management experience.
• 3+ years people leadership experience.
• Claims and rehabilitation management experience representing the business and the industry as subject matter expert on insurance, employee benefits   tax reform, regulatory interpretation, and governance standards.
• Group Life/Risk Insurance experience.
• Relevant Allied Health Degree

Postgraduate qualification in:

• Vocational Rehabilitation
• Occupational Health
• Business Leadership Qualification Advantageous
• Masters Degree – Advantageous
   

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Key Purpose

• The primary function of this role is comprised of two aspects, the first is to identify, assess and manage claims with internal and external stakeholders within the Disability Management process from Early Identification through the lifecycle of the claim. The second is to take on key reporting, people leadership and project leadership tasks within the Disability Claims Team. A key purpose is to add value to current processes by identifying gaps, developing processes and proposing innovative recommendations that will impact efficiencies and the quality of work produced. You will therefore need advanced technical skills, particularly in excel, excellent communication skills, sound clinical knowledge, and be comfortable working to extremely tight deadlines. The ultimate goal of the role is to manage the disability claims experience through innovative and efficient claim management as well as develop people leadership skills and functional leadership skills providing key support to the management of the team as a whole.

Areas of responsibility may include but not limited to

• Ensure the effective validation and assessment of all disability claims according to company policy whilst having a client centered approach ingrained into the communication and management of all relevant stakeholders and clients
• Review and follow up on all types of disability claims within agreed authority structures and targets in accordance with client service levels, claims management and process requirements
• Makes correct decisions - medically researched, legally defendable, fair, equitable and justifiable final decisions
• Communicate to internal and external stakeholders on set requirements, decision letters and progress on claims in a clear, friendly, and concise manner using appropriate language and a client centric approach
• Ensure all Internal and External communication (Written and Verbal) is done so in a professional manner and in line with the company policy and does not contravene the POPI Act.
• Ensure that all queries are answered correctly in a logical and fair manner in accordance client service levels using a client centric approach
• Bring medical expertise, experience and skills and assist with continual medical training, coaching, mentoring, development, empowerment, and performance of fellow disability claims team members.
• To liaise with associated persons such as Medical Officers, Reinsurers, Legal Officers, rehabilitation consultants, investigators, and management
• Work effectively in a team environment, share information, and provide support to other team members
• Contribute to team and cross-team processes, discussions, interactions, activities, and programmes
• Create and Implement initiatives and opportunities for change and improvement – within the team, business, and self.
• Maintains and develops professional relationships with internal and external clients and ensures the best communication with customers using a client centric approach.
• Seeks and receives the advice and input of others
• Seeks involvement in projects of varying subject matter
• Participate in personal and professional development activities, training, and courses
• Additional ad hoc preparations for Audits (Internal and External), Compliance audits and TC

Personal Attributes

The successful candidate must demonstrate the following competencies:

• High Sense of urgency and understanding of efficient and effective client service
• High EQ
• Self-starter with a high attention to detail and be able to multi-task
• Good at follow-through
• Exceptional ability to communicate written and verbally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: a successful candidate will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills
• Action orientated
• Career ambition
• Takes initiative
• Decision making
• Ability to work independently and within a team environment
• Problem solving 

Education and Experience

• Allied Professional degree through a registered University
• Qualification – Applicants must have a bachelor’s degree in occupational therapy, Physiotherapy or Speech Therapy or related professions, ideally with experience in VocationalAssessments
• Additional courses recommended but not required: Diploma in Vocational Rehabilitation
• 2 - 5 years of clinical experience
• 2 - 5 years insurance experience
• Experience in the insurance or wellness industries is preferred but not required.
• Computer literate and proficient in Microsoft Office and Excel.

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Key Purpose

• The Financial Accountant is responsible for ensuring the accuracy and integrity of fund and management company accounting activities, including reconciliations, tax and regulatory submissions, audit support, bank and general ledger controls, supplier process administration, and financial reporting for Discovery Employee Benefits. The role is accountable for maintaining complete and accurate fund and entity financial records, ensuring timely reconciliations, conducting analytical reviews, and preparing comprehensive supporting working papers. The incumbent proactively resolves financial and operational queries, ensures compliance with regulatory and internal control requirements, and contributes to the continuous improvement and efficiency of finance processes and reporting practices.

Areas of responsibility may include but not limited to

• Umbrella Fund product accounting: Prepare monthly fund account reconciliations, perform analytic reviews, investigate variances and ensure fund balances are supported by complete working papers.
• Annual audit and financial statements: Prepare annual audit working papers, supporting documentation and financial statements for the Discovery Life Umbrella Pension and Provident Funds, and resolve audit queries timeously.
• Tax administration and query resolution: Calculate tax liabilities, complete and submit tax returns monthly, bi-annually and annually, and provide analysis and support on tax-related queries.
• Regulatory reporting: Prepare and submit regulatory returns, including QAAR, Regulation 28 and C48, and support related fund and regulatory query resolution.
• Banking and cash controls: Prepare monthly bank reconciliations, monitor bank accounts and FSCA account balances, investigate exceptions and support clearing of unallocated transactions.
• Asset allocation and commission projects: Prepare asset allocation reporting and support projects relating to commission payments, reconciliations and process alignment.
• Management company accounting: Prepare monthly management accounts, detailed general ledger reconciliations, analytic reviews, actual versus budget comparisons and financial reporting packs.
• Account management and intercompany control: Reconcile Discovery Employee Benefits Account Management balances to the general ledger and bank accounts, and manage clearing of intercompany loan accounts.
• Invoice and supplier management: Support invoice processing, supplier liaison, query resolution and related controls to ensure accurate and timely payment administration.
• Board reporting and process insight: Gather and validate board report inputs, develop a deep understanding of finance processes and recommend practical improvements where control gaps or inefficiencies are identified.
• Stakeholder engagement and internal audit support: Engage with Finance, Operations, Tax, Internal Audit and External Audit stakeholders to resolve queries, provide evidence and maintain high-quality documentation.

Personal Attributes

• Integrity, honesty and reliability
• Highly motivated self-starter who takes initiative
• Ability to plan and control work-flow to effectively manage the team’s deadlines
• Ability to communicate effectively both verbally and in writing
• Ability to apply knowledge in a practical setting
• Strong numerical and verbal reasoning skills
• Ability to work independently and within a team environment
• Problem solving 

Education and Experience

• Minimum 5 years’ experience as a Fund Accountant or in a similar financial accounting role.
• Extensive experience within the retirement funds environment, including financial, regulatory, and tax administration.
• Strong knowledge of employee benefits, retirement fund structures, and fund accounting controls.
• Proven experience in preparing reconciliations, audit working papers, annual financial statements, and managing audit-related queries.
• Solid experience with bank reconciliations, general ledger reconciliations, analytical reviews, and variance analysis.
• Bachelor’s degree in Commerce (BCom) or an equivalent tertiary qualification with a focus on Finance, Taxation, and Accounting.
• Postgraduate qualification or further studies in Accounting, Taxation, Financial Management, or Retirement Funds will be advantageous.
• Advanced proficiency in Microsoft Excel, with exposure to data analytics and financial reporting tools.
• Professional registration with a recognised accounting or finance body would be beneficial.

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Job Description

• Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Life Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Job Summary

• The Information Governance Specialist supports the execution and continuous improvement of information governance and compliance frameworks. This role translates regulatory and policy requirements into operational controls, assessments, and governance activities across the organisation, operating with a high degree of independence but under senior oversight. The role is responsible for ensuring that the appropriate policies, procedures, standards and practices for conformance with the respective governance frameworks and mandatory legislation and regulations, are in place as defined. 

Key Responsibilities

• Develop and maintain appropriate policies, procedures and practices in relation to IT, Privacy and Security governance.
• Lead, implement and consistently maintain governance and compliance frameworks, standards and controls.
• Facilitate training and communication regarding Information Governance (including Privacy)
• Provide support and guidance with governance planning, execution, reporting and assurance activities to technology and privacy teams; projects and business stakeholders.
• In conjunction with Group Legal and Group Compliance, assist in the identification of applicable laws and regulations as well as the implementation of controls and actions to ensure compliance
• Recognise and identify potential gaps, risks and non-compliance issues where existing policies, standards and procedures may require improvement; facilitate and track remediation.
• Execute quality assessments and prepare governance and compliance reports and dashboards for management; including the tracking of metrics.

Skills

• Policy Development
• Security Governance
• Security Compliance
• Reporting
• Problem solving
• Communication
• Stakeholder Engagement

Qualifications

• IT, Privacy or Legal related Diploma / Degree
• IT qualifications (A+, N+ or equivalent) and proven experience
• Certifications

Work Experience

• 6+ Years solid experience in information governance, compliance, risk or IT assurance
• Exhibit detailed knowledge and experience in governance, compliance, risk and auditing frameworks and apply that in reviewing the quality of existing and new documentation.
• Ability to engage independently with stakeholders and delivery teams.
• Working knowledge of applicable industry standards, legislations, etc. 
• Basic AI skills 

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Key Purpose

• The primary function of this role of Finance Administrator Intern is to effectively perform the tasks of the Cash Control Team for Individual Life, Invest, Group Risk and Umbrella Funds

Areas of responsibility may include but not limited to

• To be able to understand the requirements and processes of the Life Cash Control department as per Training and Standard Operating Process documents provided for Individual Life, Invest, Group Risk and Umbrella Funds
• Review of the Task schedule assigned by ensuring delivery of the Life Cash Control tasks are completed
• Ensuring that daily Billing and Collections are reconciled with exceptions investigated that does not conform to business processes or regularity requirements
• To make certain Bank Statements are reviewed daily and reconciled to system and to investigate and correct any imbalances identified
• Ensuring the daily submission files for Debit Orders and Payments are reconciled to corporate database before files can be released to the Bank and verifying the Bank’ responses
• Allocation of daily premiums from Bank Statements and ensuring that all unidentified deposits are investigated and reported
• Coordinating business requirements and queries to relevant stakeholders and to ensure any failures are logged and reported to management
• Ensuring delivery of daily and monthly reporting to business and ensure all reports are securely and correctly stored for management reviewing and audits
• Active participation in weekly Team Meetings and monthly One on One sessions where issues are identified and resolved and to record the progress of team and individual staff

Education and Experience

Essential:

• TVET N6 Financial Qualification

Advantageous:

• Matric Qualification

Technical Skills and Knowledge

Essential:

• Intermediate proficiency in MS Word, MS Excel, MS Outlook.
• Good mathematical and analytical skills.
• Good interpersonal skills.

Advantageous:

• Knowledge of the Life Insurance market.

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About the role

• Discovery Green is looking for an accomplished enterprise sales professional to originate and convert significant new-business opportunities with leading South African companies.
• This is a senior, front-line commercial role for someone who can open doors at C-suite level, build trusted executive relationships and navigate complex B2B sales cycles from origination to contract close.
• You will need the commercial judgement and intellectual agility to rapidly master a sophisticated renewable-energy proposition and translate technical complexity into a compelling business case for senior decision-makers.

Key Outputs / Job Responsibilities may include but are not limited to:

• Originate new-business opportunities across the South African corporate market.
• Build and leverage relationships with CEOs, CFOs, COOs and other senior decision-makers.
• Develop a strong understanding of prospective clients, their renewable-energy strategies, key stakeholders and buying processes.
• Master Discovery Green’s offering and communicate complex technical and commercial concepts clearly to executive audiences.
• Lead the B2B sales process for Discovery Green’s long-term products, including Green Saver, Green Guarantee and Green Flex, from origination through pitch, quoting and contracting, supported by the New Business back-office team.
• Build a high-quality pipeline and contribute directly to Discovery Green’s new-business targets.

Education

• Honours degree or equivalent.

Skills and experience

Essential

• A strong track record in enterprise B2B sales, new-business origination or complex solution selling.
• Demonstrable experience personally originating and progressing large, complex commercial opportunities.
• Proven credibility with C-suite and senior corporate decision-makers.
• A strong senior-level network in the South African business market, with the ability to create access independently.
• Experience navigating long, multi-stakeholder sales cycles.
• Strong commercial judgement, negotiation skills and executive presence.
• The intellectual agility to rapidly understand sophisticated technical and commercial concepts and turn them into persuasive client propositions.