People Shared Service Specialist at Cisco

• We are dedicated to operational excellence, driving standardized processes, and leveraging cutting-edge HR technology and self-service platforms to reduce manual work and elevate the employee experience.
• As a People & Communities Representative, you will act as a trusted partner and primary point of contact for employee inquiries, collaborating closely with stakeholders, P&C Consulting partners, and external vendors. If you are passionate about customer service, compliance, continuous improvement, and creating "moments that matter" for employees during key life transitions, this is the team for you.

YOUR IMPACT

As a People & Communities Representative based in South Africa, your role is pivotal in ensuring that our People operations are executed efficiently, effectively, and in full compliance with local labor laws and internal policies. You will drive a seamless employee experience and operational excellence across the following key areas:

• Benefits Lifecycle Management: Provide an outstanding employee experience by coordinating (directly or indirectly) the entire benefits lifecycle—including medical/life insurance, pension, and more—in partnership with our global and local vendors.
• Onboarding & Employee Support: Support new employee onboarding to ensure a successful, compliant start, and assist employees through complex life transitions and escalations, connecting them and their families to the most appropriate benefits or policies.
• Data & Local Compliance: Oversee employee data collection based on local South African requirements for benefits and compensation from day one. Proactively maintain compliance calendars, audit schedules, and associated local P&C data to minimize risk and satisfy legal requirements, driving employee-action communications to 100% completion.
• HR Programs & Engagement: Provide local expertise to support a variety of programs conceived and driven by P&C, primarily focused on enhancing employee engagement.
• Process Improvement & Technology: Leverage HR IT and self-service platforms to innovate, automate, and streamline processes. Regularly assess operational efficiency, monitor service delivery KPIs, and participate in continuous improvement and change implementation projects to reduce manual work and costs.
• Vendor & Stakeholder Collaboration: Partner with Procurement for vendor management to ensure external partners meet contractual obligations and Service Level Agreements (SLAs), while aligning P&C services with business and employee needs.
• Portfolio & Project Management: Drive the execution of planning and forecasting for portfolio/budget management, and oversee project coordination, production, and logistics for service delivery.

MINIMUM QUALIFICATIONS

• Education: Bachelor’s or Master’s degree in relevant fields such as Human Resources, Local Labor Law, Business Administration, or a similar discipline.
• Experience: 2–3 years of related professional experience in HR operations, administration, or a similar client-facing support role (or equivalent related work experience).
• Compliance & Local Knowledge: Foundational understanding of local labor laws, compliance regulations, and HR administrative processes relevant to South Africa.
• Operational Skills: Demonstrated capability in data management, process coordination, and utilizing HR technologies/self-service platforms.

PREFERRED QUALIFICATIONS

• Customer-Centric Approach: Proven track record of delivering empathetic, high-quality customer service and support in a fast-paced corporate environment.
• Continuous Improvement Mindset: Experience participating in continuous improvement, process optimization, or change management initiatives.
• Vendor & Stakeholder Management: Familiarity working with third-party vendors, benefits providers, or cross-functional stakeholders.
• Analytical Skills: Experience tracking service delivery KPIs and using data to identify trends, report on metrics, and drive operational improvements.