Job Openings at Badger Holdings (Pty) Ltd

What you will bring:

• You’ll connect with our clients, understand what they need and help them find the right pet insurance solution. 
• Every conversation is an opportunity to build trust, deliver standout service and make a difference, while owning your targets and pushing yourself to thee achieve more. 

Requirements

What we’re looking for:

• Natural communicators who can build trust quickly
• Loves the challenge of turning great conversations into a sales
• Brings energy, resilience and a “get it done” mindset
• Enjoys working towards targets and seeing the results of your effort
• Thrives in a fast-paced, high-performance team
• Genuinely loves animals, this one really matters!

Minimum requirements (non-negotiables):

• Minimum Matric / Grade 12 (or equivalent)
• Strong written and verbal communication skills
• Sales or customer service experience will be advantageous
• Comfortable working with targets and performance metrics
• Basic computer literacy
• Internal applicants must meet applicable Fit and Proper requirements.  

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What your day will involve

• Speaking to motor dealerships and building trusted relationships
• Following up regularly and keeping your dealer partners engaged
• Helping dealerships with questions and ensuring they receive excellent service
• Identifying opportunities to generate and grow business
• Managing your daily calls, follow-ups and sales pipeline
• Working towards clear individual and team targets

Requirements

You could be a great fit if you:

• Have Matric (minimum requirement)
• Communicate confidently and enjoy working with people
• Are comfortable making calls and starting conversations
• Enjoy working towards goals and seeing the results of your effort
• Can stay organised while managing several priorities
• Bring energy, resilience and a willingness to learn
• Have experience in hospitality, retail, sales or customer service—although this is not essential
• Experience in the motor industry would be helpful, but it is not required. We’re more interested in your attitude, potential and ability to build strong relationships.

What you can expect from us

• A competitive basic salary and performance-based incentives
• Medical aid and retirement contributions
• Training to help you understand our business and the motor industry
• Coaching and ongoing development
• A supportive, high-performance team
• Opportunities to grow your career within the wider group

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What you day to day will look like:

• You'll work at the intersection of IT support, contact centre technology and innovation, helping us create a reliable, seamless experience for our people and customers.
• Your role will include:
• Assisting with the development of our Omni-Channel Contact centre system - ConnexAI
• Keeping our contact centre connected: Support and troubleshoot VoIP, SIP, PABX systems, softphones, headsets, call routing and IVR functionality.
• Making technology work: Provide hands-on IT support across Windows desktops, servers, networks, Microsoft 365 and business applications.
• Helping build smarter customer experiences: Support our ConnexAI platform, including AI agents, chatbots, self-service tools and contact centre integrations.
• Connecting the dots: Assist with API integrations between our contact centre, CRM, policy administration and other business systems.
• Turning data into insights: Use SQL queries to support reporting, dashboards, troubleshooting and operational improvements.
• Keeping systems secure and reliable: Support user access management, security controls, system monitoring and incident resolution.
• Moving technology forward: Get involved in system upgrades, testing, deployments and exciting technology projects.

Requirements

What you'll bring to the team

• You're a natural problem-solver who enjoys understanding how things work, fixing what doesn't and finding better ways to get things done.
• You communicate clearly, stay calm when things get busy and take pride in delivering great service. Most importantly, you're curious, adaptable and excited to keep learning.

The minimum requirements:

• Matric / Grade 12.
• At least one recognised IT certification, such as CompTIA A+, Network+, Microsoft 365 or CCNA.
• 3–5 years' experience in an IT support or IT technician role, ideally within a contact centre or high-volume operational environment.
• Hands-on experience with VoIP and SIP troubleshooting, including call quality, registration and connectivity issues.
• Experience administering PABX systems, including extensions, hunt groups, call routing and IVR configuration.
• Experience supporting softphones, IP handsets and headsets.
• Practical experience with Windows desktop and Windows Server environments.
• Experience administering Microsoft 365 and Active Directory / Entra ID.
• Experience troubleshooting network hardware and connectivity.
• Your essential technical toolkit:
• VoIP, SIP and PABX administration.
• Windows desktop support, hardware diagnostics and troubleshooting.
• Windows Server, Active Directory / Entra ID and Microsoft 365 administration.
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs and VPNs.
• Service desk, ticketing and remote support tools.
• SQL querying and API integrations.

Bonus points if you have:

• PowerShell or Python scripting experience.
• Exposure to ConnexAI or similar contact centre platforms.
• Experience with AI-driven contact centre solutions.
• A tertiary qualification in IT or a related field.
• Experience in insurance, financial services, large-scale contact centres (500+ users), omnichannel environments or CRM-integrated telephony.

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About the role

• Your focus will be helping our Maintenance team keep our workplace safe, neat, functional and well cared for, including stock take, asset register and tool care and bookings
• You’ll tackle the everyday jobs that make a real difference, from general repairs and painting to looking after outdoor areas, moving furniture, and the admin in these roles, maintaining workspaces and spotting issues before they become bigger problems.

Requirements

You’ll be trusted to:

• Carry out general maintenance and minor repairs
• Assist with basic painting, plumbing and carpentry tasks
• Keep track of Tools being booked out and material stock in storeroom
• Keep walkways, parking areas, storerooms and work areas neat and safe
• Move furniture, equipment and other items when required
• Help prepare and set up spaces for operational needs
• Look after tools and equipment and report maintenance issues
• Assist with loading, unloading and general hands-on tasks
• Work alongside the Maintenance team and pitch in wherever practical help is needed
• When driving support is required, you’ll also help keep our people and operations moving safely and professionally.

This will include:

• Transporting employees, executives and guests
• Completing airport collections and drop-offs in George and surrounding areas
• Collecting and delivering equipment, materials, stock and documentation
• Keeping company vehicles clean, roadworthy and ready for use
• Maintaining accurate vehicle and delivery records
• Whether you’re fixing something at the office, helping care for our grounds or heading out on a collection, you’ll play a practical part in creating the reliable, well-maintained environment our people depend on.

About you

• You’re a practical person who notices when something needs attention — and you’re usually the type to get on with fixing it, doesn’t need to be told what to do every day.
• You take pride in doing a job properly, enjoy working with your hands and don’t need someone looking over your shoulder all day. You’re also comfortable getting behind the wheel when needed and understand the responsibility that comes with transporting people and company property.

You’ll thrive here if you:

• Are reliable, punctual and hardworking
• Enjoy practical, hands-on maintenance work
• Can work independently and use your initiative
• Are comfortable working both indoors and outdoors
• Are physically fit and willing to get stuck in
• Take care of tools, equipment, vehicles and your work environment
• Are friendly, professional and respectful
• Are a safe, responsible and confident driver
• Can manage your time and priorities without constant supervision
• Are flexible and willing to support the wider team when needed

What you’ll need

• Experience in general maintenance, gardening or handyman work
• A valid South African Code B Driver’s Licence
• At least 5 years’ driving experience
• A good driving record
• Basic computer literacy
• Good English communication skills
• The physical ability to perform maintenance work and assist with loading and unloading
• A clear criminal record