Junior Call Centre Developer | George, Western Cape | On-site at Badger Holdings (Pty) Ltd

What you day to day will look like:

• You'll work at the intersection of IT support, contact centre technology and innovation, helping us create a reliable, seamless experience for our people and customers.
• Your role will include:
• Assisting with the development of our Omni-Channel Contact centre system - ConnexAI
• Keeping our contact centre connected: Support and troubleshoot VoIP, SIP, PABX systems, softphones, headsets, call routing and IVR functionality.
• Making technology work: Provide hands-on IT support across Windows desktops, servers, networks, Microsoft 365 and business applications.
• Helping build smarter customer experiences: Support our ConnexAI platform, including AI agents, chatbots, self-service tools and contact centre integrations.
• Connecting the dots: Assist with API integrations between our contact centre, CRM, policy administration and other business systems.
• Turning data into insights: Use SQL queries to support reporting, dashboards, troubleshooting and operational improvements.
• Keeping systems secure and reliable: Support user access management, security controls, system monitoring and incident resolution.
• Moving technology forward: Get involved in system upgrades, testing, deployments and exciting technology projects.

Requirements

What you'll bring to the team

• You're a natural problem-solver who enjoys understanding how things work, fixing what doesn't and finding better ways to get things done.
• You communicate clearly, stay calm when things get busy and take pride in delivering great service. Most importantly, you're curious, adaptable and excited to keep learning.

The minimum requirements:

• Matric / Grade 12.
• At least one recognised IT certification, such as CompTIA A+, Network+, Microsoft 365 or CCNA.
• 3–5 years' experience in an IT support or IT technician role, ideally within a contact centre or high-volume operational environment.
• Hands-on experience with VoIP and SIP troubleshooting, including call quality, registration and connectivity issues.
• Experience administering PABX systems, including extensions, hunt groups, call routing and IVR configuration.
• Experience supporting softphones, IP handsets and headsets.
• Practical experience with Windows desktop and Windows Server environments.
• Experience administering Microsoft 365 and Active Directory / Entra ID.
• Experience troubleshooting network hardware and connectivity.
• Your essential technical toolkit:
• VoIP, SIP and PABX administration.
• Windows desktop support, hardware diagnostics and troubleshooting.
• Windows Server, Active Directory / Entra ID and Microsoft 365 administration.
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs and VPNs.
• Service desk, ticketing and remote support tools.
• SQL querying and API integrations.

Bonus points if you have:

• PowerShell or Python scripting experience.
• Exposure to ConnexAI or similar contact centre platforms.
• Experience with AI-driven contact centre solutions.
• A tertiary qualification in IT or a related field.
• Experience in insurance, financial services, large-scale contact centres (500+ users), omnichannel environments or CRM-integrated telephony.