Credit Controller_Administrator at City Property Administration (Pty) Ltd

Description

• The purpose of the role is to effectively manage arrears  and perform certain administration for the department.

Managing tenant accounts.

•  Follow up and collect all outstanding monies from current and ex-tenants who are in arrears.
• Negotiate payment arrangements.
• Provide statements to relevant parties when required.
• View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
• Provide feedback on arrears as required.
• Ensure that all files handed over to Legal are accurate and complete.
• Resolving tenant queries (e.g. account reconciliation, assessment rates, utilities etc.)

Credit control administrative duties.

• Ensure that the credit control policies and procedures are complied with.
• Sign an MOU with all tenants for which payment arrangements are made.
• Send out the appropriate default letters.
• Blacklist all tenants as per company policy.
• Update the notes on the arrears report daily.
• Ensure that all instructions are issued are accurate, complete, and authorised in terms of the SODA timeously where adjustments to tenant accounts are to be made.
• Update and correct tenant information as required.
• Reconcile credit balance accounts to make sure that they are correct.
• Check the rent-roll reconciliation report monthly.
• Attend to tenant CRM cases timeously & effectively.
• Communicate on a regular basis with the Property Manager regarding problematic tenants.

Perform administrative functions for the department.

• Prepare documents for the department, correspondence, etc.
• Prepare monthly packs as required.
• Minute taking in meetings.
• Accurate filing of documents.
• Provide assistance with the annual leave control for the department (building managers).
• Coordinate the training for new staff.
• Diary management and preparing in advance to ensure that there is no duplication in the dairy and allowing for rescheduling of meetings as required. 
• Ensure that the teams are fully aware of scheduled appointments.
• Book meetings and meeting venues.
• Coordinate and provide administrative duties related to community projects and social events.
• Ensure good housekeeping of the department. 
• Managing the petty cash.
• Monitor team movements to ensure familiarity regarding their whereabouts.
• Organize parking as required.
• Control and collect all documents required for performance reviews and complete the necessary checklist/control sheet.   Follow up with employee regarding outstanding reports.

Requirements
Qualifications & Experience:

• Matric qualification required (with accounting as a subject  preferred).
• Up to 2 years credit control experience required.
• 1 year experience in administration.