Operations Specialist at Bolt

About The Role

• As an Operations Specialist, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!
• You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

• Re-engage lost revenue by reactivating existing fleet cars
• Improve engagement of active fleet cars by analysing key performance metrics and meeting fleet owners to gather insights and drive improvements
• Develop and execute strategies to strengthen Bolt’s Fleet value proposition
• Collaborate with HQ teams such as Central Operations, Product, Legal, Campaigns, and Marketing to retain, engage, and grow fleets
• Capture fleet feedback on supply blockers and partner with teams to remove them
• Identify and source new fleet partners not yet operating on Bolt
• Track the incremental business impact of fleet-focused initiatives
• Host regular roundtable discussions and training sessions for fleet partners on Bolt’s fleet portal

About you:

• You have 3+ years of experience in Operations, Startups, Strategy Consulting or other relevant organisations
• You are a strong collaborator with excellent communication skills in English
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth