Credit Controller at Hire Resolve

Job Description

• We are seeking a dynamic, detail-oriented Credit Controller to join our finance team and support efficient, accurate credit control and debtor management processes. The successful candidate will play a key role in maintaining cashflow stability, ensuring financial accuracy, and supporting business operations in a fast-paced FMCG environment.

Responsibilities

• Manage the full debtors function from invoicing through to collection.
• Ensure timely and accurate processing of customer invoices, credit notes, and statements.
• Monitor aging reports daily and drive proactive collection strategies.
• Maintain accurate and up-to-date customer accounts.
• Resolve unallocated receipts, short payments, and discrepancies promptly.
• Conduct credit checks and risk assessments for new customers.
• Manage credit limits, terms, and approvals as per company policy.
• Monitor overdue accounts and implement necessary escalation steps.
• Prepare monthly bad debt provision reports and recommend write-offs where applicable.
• Manage large retailer accounts including major chains.
• Investigate and resolve chargebacks, shortages, pricing claims, and promotional deductions.
• Collaborate with Sales, Logistics, and Merchandising teams to resolve disputes and improve processes.
• Prepare weekly and monthly collection forecasts.
• Provide accurate AR reports including aging, top overdue accounts, and risk areas.
• Support month-end closing through reconciliations, journals, and audit schedules.
• Build strong relationships with customer accounts departments to improve payment efficiency.
• Maintain open communication channels with internal teams to resolve delays or disputes.
• Respond professionally and timeously to all debtor-related queries.
• Work within Syspro (or relevant ERP) to manage debtor data accurately.
• Ensure compliance with policies, accounting principles, and audit requirements.
• Identify process inefficiencies and implement improvements for faster collections.
• Assist in automation and digitisation of finance processes.
• Provide guidance and oversight to junior AR staff.
• Assist the Financial Manager with ad hoc projects, audits, and financial analyses.

Requirements 

• Diploma or Degree in Accounting, Finance, or related field.
• Minimum 3 years' experience in Accounts Receivable / Credit Control.
• Experience in FMCG, retail, or wholesale distribution (advantageous).
• Strong understanding of debtor management principles and reconciliations.
• High attention to detail with strong analytical skills.
• Excellent communication and negotiation abilities.
• Ability to work under pressure in a fast-paced environment.
• High integrity, professionalism, and strong work ethic.
• Proficiency in MS Excel and ERP systems (Syspro advantageous).