Credit Controller - Johannesburg at Gilbarco Veeder Root

Purpose of Position

Supporting the MEA Credit Control Manager, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.              

Key Responsibilities

• Chasing customers for payment by phone , email Customer Visits .
• Handling daily management process to track the cash collection throughout the month, with clear notes
• Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile
• Handling customer queries; making sure they are rooted to the correct department to investigate & resolve
• Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges
• Managing the month end process and reporting
• Identifying and escalating potential bad debts to management
• Leading the daily, weekly & monthly catch meetings with customers & internal customers
• Account escalations to resolve queries
• Handling Dunning and legal processing for their ledger
• Put customers on stop where necessary and communicate this to relevant departments
• Assisting the MEA Credit Control Manager with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents 

Relationships

This position will interface with the following departments.

• Finance
• Sales
• Customer Service
• Legal 

PERSONAL QUALIFICATIONS & EXPERIENCE

• Background in credit control essential
• CICM Qualification or studying towards / desire to study
• Effective management and communication
• Ability to manage a large debtors list
• Customer focused individual who is self-motivated and results driven
• Ability to build strong trusted relationships
• Time management and prioritization skills
• Ability to use own initiative and think ‘outside the box’
• Excellent face to face and telephone manner, with strong written and oral communication skills
• Is adaptable and able to respond to business needs in a fast-paced environment.
• Can look for continuous improvement of reporting and controls.
• Is a self-starter who can work independently and as part of a team.
• Is pragmatic, analytically minded and a logical thinker.
• Able to adapt a 'firm but fair' approach
• Fluent in English & any other language

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS 

Competency Descriptors

Customer Obsessed      

• Solicits voice of the customer and drives actions to improve customer experience. Holds others accountable for meeting customer needs. Addresses gaps in the team’s ability to meet emerging customer needs
• Continuously improves processes to be more aligned with the customers

Inspiring              

• Thinks beyond the day-to-day, taking a long-term, big-picture view of the business. 
• Clarifies the organization’s vision and strategy to the team, and ensures that efforts are prioritized to support them
• Leads the team to pursue possibilities that will create sustainable value

Build extraordinary Teams  

• Nurtures and develops promising ideas through prototyping and experimentation 
• Challenges others to develop breakthrough solutions
• Ensures that varied perspectives are included in the process of innovation
• Encourages others to address challenges in new and better ways

Courageous       

• Builds energy and optimism in others in support of Our Shared Purpose 
• Communicates the vision of the organization in a way that others can relate to and buy into
• Helps others envision a greater sense of what is possible for the organization’s future
• Ensures that others understand how their efforts and contributions make a positive difference
• Deliver results   Builds a cohesive team that drives the goals and success of the organization.
• Communicates clear goals and roles to team members
• Builds a team that has the right mix of skills and leverages the strengths of individual members Celebrates team accomplishments

Adaptable          

• Coaches people on how to take a stand in the face of adversity when they believe in something Confronts tough organizational issues and disagreements 
• Delivers difficult messages directly
• Demonstrates the courage to say “no” when necessary
• Innovative for Impact     Sets high expectations and leads others to achieve results through VBS
• Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values and standards of conduct
• Drives a track record of continuous improvement and sustainability

Strategic             

• Leads experimentation as a way to find the best solution
• Shares lessons learned from both successes and failures
• Creates opportunities for self and others to try new things
• Applies the lessons from different experiences to new situations

Lead with VBS   

• Establish VBS credibility through demonstrating the ability to leading Kaizen events 
• Coaches leaders on how to use VBS to address business challenges and opportunities,
• including selecting the appropriate tool and how to apply to generate results
• Builds VBS expertise of the team, establishing and growing capable VBSL support and
• VBS Champion resources that can support the team
• Willing to seek out subject matter experts in the area of VBS in order to build capability within the organization