Latest Jobs at Wilderness

PRIMARY PURPOSE

• The Travel Designer is responsible for generating and growing sales by securing, costing, and presenting journeys to our Sales agents accurately, efficiently, and timeously. To be equally invested in the “win” of each booking. The role requires a strong focus on sales, building relationships with Sales agents, and providing exceptional customer service in a highly competitive environment with tight deadlines. The Travel Designer must have extensive knowledge of Southern and East African destinations, regional logistics, and in-depth supplier knowledge to maximize the mutually beneficial relationship with our AP partners, their lodges/camps, and areas they are located.
• The Travel Designer will play a vital role in driving sales, building relationships, and ensuring exceptional customer service in a highly competitive travel industry. Their knowledge, expertise, and strong focus on sales will contribute to the growth and success of our business.
• *This position is based in Johannesburg or Cape Town

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Build relationships with owned agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
• Continuous communication and excellent service delivery to agents at all times.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the owned agent ensuring relevant information is obtained from the ARM prior to quoting.
• Understand the owned agents/guests needs in each booking, if email does not help clarify then call the owned agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
• Keep the owned agencies updated on the status of the bookings in real time as changes are taking place.
• Maintain booking file (electronically) incl. Owned Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are uploaded to the WW.
• Measure sales and GP% in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above) 
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:                    

• 4-5 years’ East Africa experience at a senior level preferable.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of Tourplan and WISH or similar booking/operating system.  General product knowledge on Southern & East Africa.
• Personal or educational travel experience advantageous

Skills:           

• Excellent communication skills both written and oral, in English.
• Foreign language skills advantageous

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PRIMARY PURPOSE

• The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window.
• Communicate and deliver exceptional service to all stakeholders involved.
• *This position is based in Cape Town or Johannesburg

Detailed Responsibilities

• Manage and complete booking confirmation process on Wilderness Window platform.
• Continuous communication and excellent service delivery to the Ops specialist at all times.
• Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with Ops specialist (if and when required.
• Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
• Ensure accuracy and financial health of  bookings.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:                    

• 4-5 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of Southern and East Africa.
• Working knowledge of TourPlan and WETU or similar booking/operating system.

Skills:           

• Dynamic, detail orientated, organised and excellent communication skills.
• Remain steady in busy environment and consistent with output, task driven.
• Ability to problem solve without compromising accuracy and prioritise changes.
• Strong financial skills, self-starter with high integrity level and ethical conduct.
• Driven to offer high quality service levels, strong time management.

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PRIMARY PURPOSE

• We are seeking a Digital Designer with proven experience on performance-focused digital accounts. Working within the luxury travel sector, this role delivers conversion-led creative across Paid Social, Programmatic, PPC and TikTok to drive B2C lead generation with a long sales cycle (av. 8 weeks from enquiry to booking). Experience with high-end premium brands is essential. The ideal candidate understands that creative excellence must translate into measurable growth.

Detailed Responsibilities

Creative Development, Production & Technical Execution: 

• Adapt master campaign concepts into performance-led digital assets across Paid Social, Programmatic, and Paid Search, 
• Design static imagery, carousels, and display banners in multiple sizes and formats adhering to platform specific best practices for Meta, Google, TikTok and Display & Video 360. 
• Build HTML5 display banners (including animation where required) and create high-performing paid social assets. 
• Implement click tags and standard tracking requirements for programmatic campaigns. 
• Optimise file sizes and formats in line with platform specifications and performance standards. 
• Prepare and package assets for delivery across platforms, ensuring quality, brand consistency, and premium visual execution. 

Performance Marketing Integration: 

• Demonstrate an understanding of performance marketing metrics, including: CTR (Click-Through Rate), CPL (Cost per Lead), CPC (Cost per Click), and ROAS (Return on Ad Spend). 
• Develop high-performing, B2C-optimised creative assets to drive audience growth and lead generation, while contributing to the overarching creative strategy of the business. 
• Contribute actively to the creative testing strategy by:
• Developing structured A/B test variations
• Proactively suggesting new test hypotheses
• Adding test ideas to the testing roadmap
• Collaborating with digital teams to refine future creative based on results
• Testing is a collaborative process, but the designer is expected to contribute to creative experimentation and strategic thinking - not just asset production.
• Workflow, Volume & Stakeholder Management 
• Operate within a variable delivery model: 
• Typically, a normalised cadence of asset delivery occurs every couple of weeks per platform.
• Periodically, urgent or reactive requests will arise.
• Balance priorities effectively across platforms and campaigns. 
• Proactively manage stakeholder expectations around timelines and feasibility. 
• Establish and maintain clear design workflows, version control, and asset naming conventions. 
• Communicate clearly and confidently with creative and digital teams. 

CANDIDATE PROFILE

Qualification:

• Qualification in Graphic Design, Digital Design, Multimedia Design, or a related field.

Experience:                    

• 3–5 years proven experience working on performance-focused digital accounts.
• Experience within the luxury travel sector or high-end premium B2C brands is essential. 
• Experience supporting lead generation campaigns. 
• Deep understanding of platform specifications across Paid Social, Programmatic and PPC. 

Skills:           

• Strong digital layout, typography, and visual hierarchy skills. 
• Exceptional attention to detail and quality control. 
• Comfortable working in a fast-paced environment where performance and brand equity must coexist.
• Strategic and analytical thinker with a performance-driven mindset
• Strong collaboration and cross-functional communication skills
• Excellent time management and ability to prioritise under pressure
• Confident stakeholder communicator with the ability to manage expectations and feedback effectively

Deadline:12th March,2026