Job Openings at Tracker Connect (Pty) Ltd

Introduction

• The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.

Job description

• Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy. 
• Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
• Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
• Supervise department resources as required to support customer demands and business needs.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
• Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
• Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
• Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
• Ensure that the Technician’s allocated jobs are completed at a rate of 100%.
• Liaise with scheduling to ensure that the Technician’s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
• Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
• Ensure that the Technician’s and Quality Assurer’s vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.

Minimum requirements

• Essential: Matric NQF 4
• Essential: At least 5 years’ technical (tracking) experience.
• Essential: At least 2 years’ experience within the Quality Assurance environment.
• Desirable: At least 1 year Supervisory or Team Lead experience.
• PSIRA Grade C. Registered and Active
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Supervisory capabilities
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Conflict Management
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Coordination ability
• Cultural sensitivity social perceptiveness

Deadline:3rd March,2026

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Introduction

• TRACKER requires an experienced, energetic, and passionate Human Capital Administrator(4 months Fixed Term Contract), to take responsibility for effective execution of HC Administration while adding value to the organisation and to promote positive team dynamics. The incumbent will ensure the efficiencies are created and adhered to in line with the Human Capital Operations objectives.

Job description

• Administration of all HC related documentation and contracts with the various stakeholders.
• Professional and comprehensive administrative and general support service provided for the Human Capital Operations Department throughout all HC processes including preparation of minutes, reports, presentations, meeting packs and legislative reports.
• Co-ordinate and process administrative tasks related to payments for HC suppliers within the HC Operations team.
• Ensure all HC databases and systems are updated and accurate.
• Monitor IFS system data integrity and input information into the system in collaboration with the relevant HCBP.
• Gather and collate information for HC reporting purposes.
• Assist with general administrative support to Human Capital Operations
• Co-ordinate all employee wellness initiatives and implement a monthly theme for active participation by all employees.
• Liaise with Talent Sourcing Agencies
• Assist with first line Human Capital related queries.
• Assist with the Recruitment process.
• Responsible for updating the Employment Equity portal and taking minutes for EETSCom meetings
• Liaising with relevant departments to make travel arrangements for the HC Operations Team
• Coordinating events and appointments, setting up meetings relating to the HC department and functions.

Minimum requirements

• Diploma in Human Resources Management or equivalent qualification
• Knowledge and experience in HRIS.
• 2 -3 years’ experience in a similar Human Capital role
• Strong administration skills
• A high level of confidentiality
• Excellent interpersonal skills
• Tact and diplomacy
• The ability to work accurately with attention to detail.
• Flexible and willing to learn.
• Computer literate, MS Office with strong Ms Excel experience / knowledge.
• Ability to work independently, under pressure and ability to persuade others.

Deadline:4th March,2026

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Introduction

• Tracker requires a Business Sales Consultant at Head Office (Randburg) that will report to the Business Sales Manager. The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry.

Job description

• Identify opportunities and generate new sales in the corporate sector (B2B).
• Compile and understand legal binding B2B contracts.
• Focus on solutions in the Vehicle Fleet environment.
• Achieve monthly and annual installation targets.
• Maintain, manage and develop an existing customer database.
• Achieve an average of 20% business from first time customers and 80% add on business from an existing customer database.
• Provide excellent service and support to both existing and prospective customers.
• Manage and be accountable for all customer queries and requests.
• Maintain a level of product knowledge in IOT and Telematics, determined by management which is measured through product assessments.
• Presentations to various stakeholder.
• Accomplish expected activity levels determined by management.
• Compile and submit weekly, monthly and adhoc reports.
• All administrative functions required of the role, including preparation and submission of quotations.
• Manage and action leads received from internal and external partners within timeframes determined by management.
• Networking and relationship management across business, dealer, broker and fitment centre channels.

Minimum requirements

•   3 years sales experience in the B2B/IOT/Telematics industry.
•   Matric / Grace 12
•   Completion of recognized formal sales training courses or relevant experience
•   Computer literate: MS-Office suite
•   Excellent presentation and negotiation skills
•   Excellent communication, organizational and time management skills
•   Customer and service orientated
•   Proven track record of sales target achievement
•   Self-motivated, solution driven and passionate about sales
•   Valid Driver’s License and own vehicle

Deadline:3rd March,2026

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Introduction

• Tracker’s Sales Department in Cape Town requires a consultant to promote TRACKER to the Dealer Industry and to meet sales targets. The objective is to provide a high level of visibility, sales training, and sales support in order to increase sales/installation volumes from this distribution channel. TRACKER requires a dynamic, highly motivated, self-starter with an outgoing, hunter personality who can communicate confidently on all levels.

Job description

• Secure new business from Dealerships.
• Sign up new Dealers / Dealer Groups.
• Facilitate growth of installations at Service Centres.
• Provide policy/product information.
• Follow up service on existing and prospective clients.
• Client presentations.
• Area and market penetration.
• Query and account resolution.
• Achieve sales and operational targets set by management.
• Provide client service to both existing and prospective clients.
• Administration of sales contracts.
• Complete weekly activity reports.
• Attend to point of sale material at Dealership and Service Centres.
• Maintain set call rate.
• Achieve sales targets regarding assigned projects.
• Monthly stock takes at Service Centres.
• Demo account conversion and administration.
• Attend to necessary administration.
• Attend occasional after hour functions.

Minimum requirements

• Matric and a minimum of 3 x years sales experience.
• Dealer Industry will be beneficial but not essential.
• Proficiency in MS-Office.
• Excellent presentation skills.
• Valid Driver’s License.
• Excellent communication and organizational skills.

Deadline:6th March,2026

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Introduction

• Tracker requires the services of a Supervisor in the Customer Engagement Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

Job description

• Ensure that telephonic requests received within the Customer Engagement Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained.
• Ensure that electronic requests are handled efficiently, and service level agreements and standards are maintained.
• Taking ownership of escalated queries and ensuring query resolution through liaising with all necessary parties and providing timeous feedback to customers.
• Daily assistance with call retrieval requests if the need arise.
• Effectively managing of resources in own team to help other teams in Customer Engagement  when required.
• Ensure meeting of team targets / deadlines as per Key Performance Agreement and managing of non-adherence according to set guidelines.
• Maintaining records of attendance, management of leave and time keeping as well as managing of misconduct accordingly.
• Upkeep of administrative staff files including all policies and procedures.
• Collation and analysis of statistics on a daily / weekly and monthly basis.
• Collation and discussion of KPA’s and implementation of Performance evaluation and PDP’s where applicable.
• Daily spot checks to be done on agent performance through call listening and “on the job” coaching.
• Ensuring staff are continuously updated with current and new products, procedures and processes through meetings, training sessions and up to date SOP’s.
• Daily monitoring and follow up / coaching on individual QA scores, targets, telephone states when the desired outcomes are not achieved.
• Identify concerns or trends within department, investigate and propose possible solutions for problems.
• Continuous implementation of staff motivation through creative and innovative ideas.
• Be able to interact and build relationships with all Internal Departments and Management.
• Provide daily performance reports to the manager including any concerns noted and action taken.
• Assist with any other tasks or duties assigned by the Manager as the need arise to ensure exceptional and efficient service such as Data integrity campaigns, handling of any Customer Experience calls or Electronic communication

Minimum requirements

• Matric
• Minimum of 2 years Supervisory experience
• 3-4 years working experience in a Contact Centre
• Experience dealing with complex and social media complaints and queries.
• Excellent understanding of telephony monitoring systems and interpretation of reports
• Advance knowledge on the following systems required:
• CDS, CRM, Skytrax
• Financial (Willow),
• Technical knowledge (Skytrax reports, Master, TEMS, TX, Helpdesk, Access forms)
• Aspect & Webrecall·
• A passion for customer service and a professional attitude at all times.
• Excellent product and systems knowledge.
• Advanced MS Office proficiency.
• Excellent interpersonal skill
• Work accurately with high level of attention to detail.
• Ability to work under pressure.

Deadline:9th March,2026

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Introduction

• Field Support Co-Ordinators provide application support across all regions to ensure effective client engagement. They deliver targeted training on Tracker Fleet Applications internally and externally, while maintaining strong communication with key Stakeholders. The role is critical in driving feedback loops that enhance customer experience and support operational goals.

Job description

• A good understanding of the company goals and strategy. 
• A good understanding of the Tracker Applications.
• Innovative ways to Train , Guide and Support clients on Tracker Applications
• Field Support Agents is to capture Client Tasks/Visits and manage All Tickets allocated to them to produce meaningful insights that can assist with Overall Client Satisfaction.
• Support customer demands and business needs when required (Adhoc Projects)
• Field Support Co-ordinators are responsible for ensuring all Tracker Application features function correctly, Any discrepancies must be identified and logged immediately
• Onsite Training /Meetings and Remote Assistance when required to ensure Tracker Applications work within client environment seamlessly
• Assist in CCMA when required
• Maintain a good relationship with All Tracker Departments to ensure that efficiencies are met in line with departmental objectives.

Minimum requirements

• Essential: Matric NQF 4
• Essential: At least 5 years’ Application (tracking) experience
• A and N Certification (Completed)
• CompTIA Certification (Advantageous)
• API Integration (Advantageous)
• Demonstrated competence and working knowledge of administrative, organising, coordinating
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Cultural sensitivity social perceptiveness

Deadline:10th March,2026

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Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations

Competencies Required:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

• Matric
• Minimum 1-2 years previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel) 
• Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.

Deadline:13th March,2026

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Introduction

• Tracker requires the Services of a Quality Assurer: Installations in the Technical Department based in the Bloemfontein Office. This department is responsible for effecting installations of sophisticated electronic equipment into vehicles. This position requires the candidate to ensure that all installations are conducted according to Tracker quality standards and provide excellent customer service to all our stakeholders. Please note that EE candidates will be given first preference.

Job description

• Perform regular and planned assessment in your area of responsibility
• Identifying shortfalls and providing solutions
• interacting with technicians and having technical discussions
• Perform regular and planned assessments of fitment centre in your area
• Mentoring and educating technicians
• Ensure compliancy with regards to installations and OEM bulletin
• Ensuring compliancy in customer service ethics
• Ensuring bulletins are circulated to Technicians and FC
• Maintain strong Quality standards
• Ensure compliancy with regards to reporting to admin and Management
• Liaise between multiple departments  
• Motivate techs to perform quality installations
• Provide reports and feedback
• Implement and evaluate quality procedures
• Evaluate and improve technical procedures
• Attending to Technical SR’s that are quality related and give feedback to the technicians and the managers.
• Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
• Perform test requests
• Attending to PIC’s
• Attending to battery drainage complaints
• Assisting with project installations
• Assisting with afterhours standby
• Liaise with clients to solve technical issues and deliver service excellence
• Ensure compliancy with regards to reporting to Management
• Assisting with technical queries

Minimum requirements

• Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Minimum 5 years’ experience as an auto electrician or motor mechanic
• PSIRA Grade E. Registered and Active
• Valid driver’s license.
• The candidate must possess good communication and administrative skills.
• Computer literacy will be advantageous (MS Office)
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.

Deadline:3rd March,2026

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Introduction

• The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.

Job description

• Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy. 
• Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
• Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
• Supervise department resources as required to support customer demands and business needs.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
• Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
• Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
• Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
• Ensure that the Technician’s allocated jobs are completed at a rate of 100%.
• Liaise with scheduling to ensure that the Technician’s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
• Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
• Ensure that the Technician’s and Quality Assurer’s vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.

Minimum requirements

• Essential: Matric NQF 4
• Essential: At least 5 years’ technical (tracking) experience.
• Essential: At least 2 years’ experience within the Quality Assurance environment.
• Desirable: At least 1 year Supervisory or Team Lead experience.
• PSIRA Grade C. Registered and Active
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Supervisory capabilities
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Conflict Management
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Coordination ability
• Cultural sensitivity social perceptiveness

Deadline:3rd March,2026

go to method of application »

Introduction

• The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.

Job description

• Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy. 
• Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
• Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
• Supervise department resources as required to support customer demands and business needs.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
• Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
• Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
• Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
• Ensure that the Technician’s allocated jobs are completed at a rate of 100%.
• Liaise with scheduling to ensure that the Technician’s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
• Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
• Ensure that the Technician’s and Quality Assurer’s vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.

Minimum requirements

• Essential: Matric NQF 4
• Essential: At least 5 years’ technical (tracking) experience.
• Essential: At least 2 years’ experience within the Quality Assurance environment.
• Desirable: At least 1 year Supervisory or Team Lead experience.
• PSIRA Grade C. Registered and Active
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Supervisory capabilities
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Conflict Management
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Coordination ability
• Cultural sensitivity social perceptiveness

Deadline:3rd March,2026