Truworths is a market-leading fashion apparel retailer in South Africa offering internationally inspired clothing and footwear for ladies, men, teenagers and kids across a diversified portfolio of its own exclusive brands.
We are looking for someone to lead, guide, develop, support and manage a team of Collectors, while ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems.
Key Responsibilities
Staff scheduling
Staff training
Staff performance monitoring
Managing poor performance
Recruitment
Managing the daily work flow processes
Daily, weekly and monthly reports
Call monitoring
Rotating night shift
Qualifications and Experience
Matric
Previous supervisory experience (minimum of 3 years)
Essential to have experience and knowledge of Vision Plus, as well as experience in a Call Centre/Credit environment. Collections experience would be required.
Competencies
PC literacy (Word, Excel, Outlook)
Exceptional verbal and written communication skills
Strong people skills
Pro-active and energetic
Highly service orientated and results driven
Must be able to multitask and make decisions
Organised and methodical
A role model with Credit Services
Leadership potential
A strong track record of consistent performance within Credit Services
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