Credit Risk Analyst at Nedbank

Job Purpose

To reduce impairment charge and minimise credit risk for Nedbank Group by following credit collections process while considering client satisfaction and retention.

Job Responsibilities

• Contribute to Business Unit cost saving strategy by adhering to the costs limit set by management.

• Manage client expectations by operating within the specified parameters (outbound and inbound calls) and Service Level Agreements (SLA).

• Build and maintain effective internal and external client relationships by advising on credit and application process and training product knowledge.

• Provide feedback to clients by responding to requests and queries timeously.

• Notify clients of dormant / excess or arrears accounts by preparing relevant correspondence.

• Contribute to building of intellectual capital of the team by knowledge sharing with all stakeholders.

• Inform client of the terms and conditions of facilities granted by preparing facility letter.

• Suggest alternative funding solutions by making recommendations for alternate credit applications or products.

• Mitigate credit risk by downloading and actioning daily excess reports and monthly risk management reports.

• Ensure compliance to legislation by making recommendations based on the credit policy guidelines.

• Validate client and supporting information / security by requesting updated information from internal and external parties.

• Monitor Credit Management Information System (CMIS) by requesting updated information from external parties.

• Analyse credit applications by assessing serviceability of the funding applied for and client behaviour on both internal and external records.

• Ensure acceptable risk levels by analysing application as guided by the risk score card.

• Eliminate impairments and credit loss ratio by assessing client behaviour on the account and taking the required actions.

• Conduct risk assessment of client credit by adhering to the prescribed mandate and credit policy.

• Evaluate affordability and credit risk by conducting a financial analysis (e.g. Excel, Moody's ratings, BASEL Committee ratings).

• Assist in handover / take-on process by preparing the handover / take-on template.

• Check the client portfolio by actioning bank report, Overseas Telegraphic Transfers (OTTs) and Electronic Relationship Management (ERM) requests.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma: Banking and Business , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

3 years in credit assessment of which 2 years in credit control / risk management environment

Type of Exposure

• Working with a group to come up with alternative solutions to a problem

• Checking accuracy of reports and records.

• Sharing information in different ways to increase internal stakeholders understanding

• Building and maintaining effective cross-functional relationships with internal and external stakeholders

• Comparing two or more sets of information

• Tracking cost against a budget

• Working in a fast passed environment

• Credit Collections

• Working in a team

• Credit applications / Annual reviews

Behavioural Competencies

• Building Customer Loyalty

• Communication

• Collaborating

• Decision Making

• Work Standards

• Managing Work