Credit Supervisor at RCL Foods

• The Credit Supervisor is responsible for overseeing the full credit control function within a fast-paced FMCG environment. This role ensures effective risk management, optimal cash flow, and accurate financial processing while leading a team of credit controllers and support staff.

Minimum Requirements    

• Relevant Finance or related Degree
• Experience working with accounts for Major Retailer & Wholesalers (Shoprite, PNP, Woolworths, Spar, Massmart Group, UMS, IBC, Elite Star)
• 3 to 5 years of  Supervisory Experience desirable

Duties & Responsibilities    
Credit Management

• Oversee and manage all debtor accounts, ensuring accuracy and completeness.
• Review and approve discounts, pricing claims, promotional credits, and rebate workflows in line with SOPs.
• Release customer orders daily after vetting credit limits and risk exposure.
• Monitor credit limits and stop-supply actions, escalating risk where required.
• Review and sign off aged analysis comments, overdue accounts, and action plans.
• Ensure compliance with company credit policies, audit requirements, and internal controls.

 Operational & Administration Control

• Ensure timely distribution of customer statements, invoices, and PODs.
• Ensure accurate payment allocations and reconciliation of customer accounts.
• Correct misallocated transactions through journals and adjustments.
• Maintain accurate customer master data, including account openings, changes, and workflows.
• Manage returns and damaged goods claims with relevant stakeholders.
• Resolve unpaid invoice queries promptly and professionally

Claim & Pricing Processing

• Validate all pricing, promotional and rebate claims according to agreed processes.
• Ensure invalid claims are escalated to pricing or sales departments.
• Oversee monthly claims trackers and reporting deadlines.
• Ensure pricing claims are processed correctly and allocated to the correct principals

Cash Flow Management

• Oversee daily bank statement analysis and tracking of deposits.
• Manage daily and weekly cash flow reporting (Actuals vs Forecast).
• Ensure all receipts are identified, recorded, and allocated timeously

Team Leadership & People Management

• Lead, mentor, and supervise team members (credit controllers, data capturers, and admin staff).
• Conduct performance reviews, training, coaching, and succession planning.
• Build a high-performing, engaged team committed to accuracy and compliance.
• Manage leave, workloads, and resource planning efficiently.
• Foster a culture of continuous improvement and accountability

Reporting & Business Support

• Prepare weekly and monthly debtors’ book reports for Credit Manager.
• Provide risk insights, customer trends, and collection performance updates.
• Support internal and external audit processes, ensuring zero findings.
• Assist with sales queries and customer engagements where necessary.
• Maintain and update SOPs for the credit department.

Deadline:11th March,2026