Cross Border Controller at DHL

• To co-ordinate, control, plan and manage all aspects within the road freight cross-border (Import, Export & Bonded Transit) transportation. DHL Global Forwarding has an opening  Cross Border Controller in  Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Cross Border Controller Position

• Understand & process Road Freight shipment requests and execute such request expertly. 
• To arrange bookings based on customer requirements with the most qualified & cost efficient transport supplier, capable of executing the shipment requirements.
• Register shipments on CW1 & SALOODO! Within the specified timeframes (1 hour) after receiving shipping instructions 
• Process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours).
• Ensuring all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices 
• Ensuring all ACR’s & WIP’s are loaded onto registered file at time of registration 
• Ensuring all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained 
• To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs. 
• To manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents) 
• To develop and maintain relationships with suppliers and customers.
• To prepare specific customer reports whenever required. Support the Head of Road Freight with, negotiation & maintenance of supplier rates and contracts, new/change of systems, directives. 
• Receive and accept transport orders from customers. 
• Book shipment with transporter on time. 
• Follow up acquittals for RIT/RIB shipments. 
• Follow up PODs (proof of delivery) with transporters. 
• Arrange collection / packing of customer cargo. 
• Supply carrier with transport order instructions, CW1 reference No. & SALOODO! Shipment No. • Send Pre-alerts to customer & destination offices and agents. 
• Invoice shipment based on estimate or rate agreements.
• To produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations. 
• To participate within the department with regards to industry or regulation changes. 
• The identification of Hazardous Cargo and ensuring the cargo is transported under the right regime 
• Follow up Standard Operating Procedures (general or customer specific).

Now, here is what we need from you!

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements 
• CCO Certified on CW1. 
• SALOODO! Admin-user Experience 
• Customer focused 
• Microsoft Office applications (Excel, PowerPoint & Word) 
• Capacity to work on Role 3 and Manage Sickfile Dashboard 
• Communication skills – written and spoken 
• Interpersonal skills 
• Negotiation skills 
• Planning, organizing & time management skills 
• Capacity to work under pressure
• 3 - 5 years related experience
• Must have a matric