Job Vacancies at DHL

• To be the single point of contact for all ocean freight requests and information, forwarding and clearing of ocean shipments on behalf of the customer. Act as the link between Importers and third parties both internal and external to ensure accurate, timeous flow of information, documentation, and customs clearance of cargo, invoicing, costing and delivery of importers consignments. Processes, handles and distributes all required documents, Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Ensure documents and timestamps are completed and updated in a timely and efficient manner and according to customer requirements, regulations and internal procedures DHLGlobal Forwarding has an opening Ocean Freight Import Controller in Cape Town, South Africa Join us in connecting people and improving lives! 

In this Ocean Freight Import Controller Position

• Provide front line contact with customer and maintain high levels of customer service.
• Manage the clients requirements outlined on client SOP
• Attending to client queries and complaints as required.
• Develop and maintain customer relationships with existing customers.
• Participates in joint Sales visits if necessary
• Identify and report new possible business opportunities.
• Liaising with overseas stations and suppliers in order to arrange shipments.
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Monitoring, co-ordinating and following up on shipments on a daily basis until delivery.
• Keeping record of the status of shipments, with written status reports to customers when required.
• Prepares, controls and distributes all required Import documents to counterparts (customs department, carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Ensuring the accurate tariffs application on all shipments billings.
• Take full responsibility at file level for GP/Job Profitability and raising any issues or incidents that would impact the profitability of the account.
• Performs IT systems related tasks to provide up to date information on shipment
• File processing in accordance with all operational CW1 SOP’s/ DGF Work Manuals.  
• Making sure all operational KPI’s are met and maintained with specific focus on station metrics
• Capture and monitor system time stamps required for client status reports and KPI’s.
• Monthly KPI reporting if required
• Assist Ocean freight Import Manager to meet department targets.
• Maintain good relationships with colleagues in various operations.
• Maintains excellent relationships with suppliers
• Raising CCM’s and OI’s where required.
• Constantly demonstrating and living the values of DHL
• High focus on process improvement and best practise implementation
• Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Attendance at and application of DGF mandatory training as communicated from time to time.

Now, here is what we need from you!

• Extensive knowledge of Ocean Freight Logistics and Operations
• Experience with CW1
• Global Logistics and Geographical knowledge
• Minimum 3 – 5 years logistics experience
• Incoterms
• Email Etiquette
• Able to work timeously with high accuracy
• Strong Communication skills (both written and verbal)
• Customer focused
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Interpersonal Skills
• Planning and organizing skills
• Business Process skills
• Good administration skills
• Results driven, KPI focused and attention to detail
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Preferable tertiary education including diploma an advantage.

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• Provide IT Support to all users in the DGFF Organisation managed through the Service Desk to ensure IT and the related Infrastructure is available and supporting business requirements.DHLGlobal Forwarding has an opening Senior Specialist Professional IT Infrastructure & Systems Administrationin Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Senior Specialist Professional IT Infrastructure & Systems Administration Position

• Implement IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/ network
• Coordinate and provide technologies such as operating systems, hardware, database, middleware, monitoring and infrastructure applications globally
• Deliver activities to demonstrate, install and commission infrastructure servers and their routine upgrades for products, services and systems
• Promptly share information on updates, known errors, changes in availability, new facilities, etc.
• Prepare roll out schedules and deploy critical security patches to servers and clients in a timely and efficient manner
• Conduct testing, packaging and successfully deploying software/ applications/ processes
• Review and support installation, service, maintenance, and repair of equipment and systems at sites by field service and technical support team
• Implement new services and changes to existing services in the production/ development environments.
• Suggest modifications to technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults
• Assess product/ equipment performance based on field support data, and recommend modifications or improvements
• Interpret technical or procedure manuals on behalf of non-technical users and provide routine training in normal usage of systems, products and services
• Act as subject matter expert for other infrastructure services sub-teams for chosen specialty and assist with problem resolution and project completion, as needed
• Align and comply with infrastructure standards provided or set by global standards organizations such as ITSS
• Resolve and analyze issues in day-to-day delivery and implement practices, processes and protocols for IT infrastructure and system focusing on increasing effectiveness and efficiency
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.

Now, here is what we need from you!

• Understanding and practical experience of the IT requirements within the division
• Proven experience in the management of a team across IT Infrastructure and System Development
• Understanding of the operating systems, system and network administration Innovative
• Strategic thinking
• Systematic problem solving
• Negotiation skills
• Communication skills and information sharing.
• 1-3 years’ experience in IT relate field.
• Must have a matric
• Bachelor's Degree in IT/Computer science
• Tertiary Education in IT related subjects, For Example: A+, N+, Microsoft Certified

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• Providing high-level administrative management support to Country Manager by performing clerical functions such as managing calendars, making travel arrangements, preparing correspondence, arranging conference calls, and scheduling meetings for CM. Preparation of presentation material and provide strong follow-up on main topics with other colleagues. In addition, assist with Marketing and Branding campaigns in line with country requirements. DHL Global Forwarding has an opening Executive PA in Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Executive PA Position

• Efficiently manage and organize the Country Manager’s calendars, scheduling appointments, meetings, conferences while optimizing their time and prioritizing time effectively.
• Coordinate schedules among Executive and Senior Management team
• Arrange and facilitate meetings, ensuring all parties can attend.
• Support SMT in planning and coordinating special projects & events.
• Represent the Country Manager in various internal and external engagements, exercising sound judgment and decision-making abilities.
• Prepare and review documents, presentations, board packs and reports with keen attention to detail and accuracy.
• Handle travel arrangements, accommodation bookings, and itinerary planning for business trips and events.
• Rearrange schedules to accommodate last-minute changes and emergency cancellations.
• Maintain confidentiality and handle sensitive information with the utmost discretion.
• Act as a reliable point of contact for the Country Manager, demonstrating professionalism and excellent communication skills in all interactions.
• Serve as a liaison between the Country Manager and staff. This includes receiving and screening the CM’s phone calls and visitors, answering a variety of questions with tact and diplomacy, taking messages, and directing calls appropriately for resolution.
• Keep the CM advised of time-sensitive and priority issues, ensuring appropriate follow-up.
• Propose marketing/branding for ZA. ▪ Assist with research and writing reports, or independently writing reports on behalf of upper-level management.
• Analyse data and create reports to deliver to management.
• Prepare documents for external or internal communications.
• Attend meetings as directed by Executives’ and take minutes of the meetings as required.

Now, here is what we need from you!

• At least a Bachelor’s degree in Marketing, Communication, Business Management, or a relevant field
• Prior exposure in a Communications, Marketing, Business Administration, Project Management role, or a similar role 
• Experience working with MS Office and design tools (e.g. Illustrator, Photoshop, Canva etc.)
• Experience with a content management system (e.g. WordPress) 
• Sound knowledge of digital media strategies and media relations 
• Proficiency in English along with excellent writing and editing skills. 
• Exceptional researching skills 
• Exceptional time-management and organizational skills 
• A keen eye for details 
• An analytical mind with a problem-solving attitude 
• Strong ability to execute work in a diverse environment. 
• Knowledge of supervisory practices, management practices, financial record keeping methods and personnel administration. 
• Experience in using computer applications, planning and scheduling techniques for the executives.
• Planning, organizing, implementing, and evaluating special projects. 
• Independently researching, compiling, developing and summarizing material for reports on a frequent or recurring basis. 
• Analyzing information, identifying problems, defining alternatives and developing recommendations management 
• Experience coordinating events.
• 5 – 8 years’ experience in business and or office management and support 
• 5 -8 years’ experience with financial and customer service principles 
• Proven track record of Stakeholder Management and project co-ordination at Executive level.
• At least a bachelor’s degree in marketing, Communication, Business Management, or a relevant field

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Role Outline

• A diligent individual willing to take on new responsibilities and grow needed experience to apply for future endeavours. Someone with an adaptable mindset to acquire workplace knowledge and experience. Someone to fulfil all allocated loading / offloading tasks as per delivery procedure. To carry out instructions as allocated by the Team Leader and Managers. To accurately fulfil all delivery instructions and tasks allocated. To always maintain the integrity of the company.

Key Responsibilities

• Learn & adhere to clear understandings of the clients’ requirements.
• Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects.
• To report and record any non-conformity with regards to customer merchandise.
• To work within operating areas as determined by management and the needs of the  business.
• When carrying out duties - adapt to following operating procedures and safe working practices.

Qualifications & Requirements

• Matric (English & Mathematics/literacy) – Essential.
• BBB-EE candidate.
• South Africa Citizens only.
• Unemployed youth from age 18 – 29 years.
• A valid driver’s license, minimum code 08 – Desirable.
• A valid Forklift/Reach truck license – Desirable.
• CV.
• Certified ID Copy.
• Certified Copy of Matric Certificate.

DPDHL Core Competencies & Skills

• Strong analytical skills.
• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.

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Role Context:

• Responsible for efficiently clearing inbound and outbound WPX shipments and international documents.

Key Responsibilities:

• Process and shelve inventory accurately, ensuring export documentation for WPX is prepared correctly for smooth network movement.
• Clear inbound material within 45 minutes of aircraft arrival and verify collected cargo against pre‑alerts, sending upliftment details to destinations.
• Label and shelve high/low‑value shipments, update SIS, and perform daily store and inventory checks to maintain accuracy.
• Monitor bonded shipments, ensuring items older than 14 days are moved to the state warehouse and reported.
• Coordinate multi‑shelf shipments, provide store‑check feedback, and ensure timely dispatch of labelled cargo according to destination codes.
• Process, scan, and route shipments (international, WPX, NCY, COY) with correct destination codes, ensuring upliftment and CIA requirements are met.
• Lodge materials with airlines or road haulers, follow up on upliftment, and attach accurate release documents and invoices.
• Verify shipment piece counts, ensure correct documentation is drawn, and process RIB shipments using correct MWP codes with AWB references in comments.
• Conduct daily bond reconciliations, resolve inventory discrepancies, and ensure paperwork and bagging accuracy.
• Ensure prompt shelving and scanning of Bond shipments, including grouping multiple‑piece shipments and prioritising CSIB‑cleared items.
• Perform re‑weighing for OB DOX/WPX shipments and capture manual volumetrics for oversized pieces.
• Comply with all Global SOP, security protocols, and Part 108 requirements.
• Report damaged, open, or torn shipments and ensure they are documented and sorted to DHL standards.
• Prepare accurate AWBs and breakdowns for airlines, ensuring correct weights, dimensions, and timely drawing of parcel documents for Imports.
• Validate missing documents via GIA, move pre‑cleared shipments promptly, and update DCVS for diversions.
• Complete bond reconciliation and GSOP‑compliant departure reporting and ensure timecard completion.
• Coordinate inbound flight offloading and outbound cargo loading, ensuring compliance with customs procedures and GSOP standards.
• Load cages, bags, ULDs/PMCs with correct tags, ensure seals are managed with Security, remove outdated markings, and comply with weight limits (20kg bags / 50kg heavyweight section).
• Screen goods before lodgement and support safe loading/offloading of vehicles.
• Assist with operational and administrative tasks outside core duties to support business needs.

Minimum Requirements: 

• Matric 
• Forklift Drivers Licence (as required) 
• Valid driver’s licence (as required) 
• PC Literacy. 
• Dangerous Goods Regulations Certificate Category E and DG Load and CAA Part 108 Security cargo awareness (advantageous)
• Previous courier / airfreight experience (advantageous) 
• Experience / knowledge of DHL systems (ECIS, SHERLOC, OCNT, CSV, HMS and CALMS) 
• Knowledge of customs procedures
   

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Role Outline

• To ensure that all procedures pertaining to all functions within the Inventory and quality department are carried out with the utmost professionalism. Serve as the key liaison between the Inventory Control and Quality Assurance teams. Support investigations into discrepancies linked to product condition, ageing, or quality status and "making DHL a great place to work".       

Key Responsibilities

• Communicate and escalate quality-related stock concerns including damages, expiries, recalls, blocked stock, and product-at-risk.
• Coordinate and document all quality holds, product releases, and WMS stock status changes.
• Assist Quality during internal/external audits by providing accurate and compliant inventory documentation.
• Participate in root-cause analysis of quality-related inventory non-conformances.
• Perform routine stock inspections to ensure compliance with customer SOPs and internal standards.
• Prepare daily/weekly reports highlighting quality-impacting inventory issues, trends, and risks.
• Support operational teams with corrective actions where inventory-handling processes affect quality.
• Ensure proper segregation, labelling, traceability, and storage of quality-sensitive stock.
• Audit readiness and performance of inventory documentation
• Improved visibility and trending of quality-related inventory issues.
• Control the quality cage movements.
• Supervise team activity bases daily, ensure deadlines are met daily
• Housekeeping
• Health and Safety
• Working in a team environment
• Timeous completion of tasks
• Complying with company policies and procedures.
• Consistently achieve established key performance indicators for productivity, accuracy and housekeeping.
• To work within any operating areas as determined by the management and needs of the business.
• Carry out detailed stock investigations when requested, make adjustments and report.
• Utilize warehouse management systems effectively to support the above tasks.
• Filing all documentation generated as a result of the above.
• Attend customer meetings as required
• Ensure all equipment used during the course of daily duties is handled correctly and to report any defects to the Section Manager.
• When conducting duties, follow standard operating procedures and safe working practices.
• Run daily reports as required by management for the Department
• Perform administration tasks according to standard operating procedures.

Qualifications/Experience

• Grade 12 / Matric – Essential
• Relevant qualification
• 1 to 2 years relevant Logistics Sector experience

Skills/Competencies

• Excellent communication skills, written and verbal
• MS Office proficiency
• Computer Literacy
• Very systematic and thorough
• Excellent administration skills
• Experience in working in the inventory department essential
• Knowledge and experience on the SAP WM system is preferable
• Excellent knowledge of warehouse processes
• Excellent knowledge of inventory/stock processes essential
• Thorough knowledge and a proven track record of investigations of stock issues to resolution is essential
• Customer relationship building
• Be self-motivated
• Analysis and problem solving ability
• Exceptional organizational ability
• Excellent written and verbal communication skills
• Ability to work well under pressure
• Ability  to work within a rapidly changing environment
• Deadline driven
• Good written and communication skills
• Enforcement of Health & Safety procedures and identify hazards

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Role Outline

• Full Financial Responsibility for order entry and BU-Oracle Cost Centre allocations.
• To provide support to the DC Accountant.
• To ensure timeously and accurate billing to customers.
•  and "making DHL a great place to work".       

Key Responsibilities

• Communicate and escalate quality-related stock concerns including damages, expiries, recalls, blocked stock, and product-at-risk.
• Performance of financial function for order entry.
• Create purchase orders on Oracle.
• Verify and match invoices to purchase orders, solve any discrepancies.
• Process purchase order discrepancies on Oracle.
• Process invoices from suppliers on the Oracle financial system.
• Print Oracle purchase order summary and follow up on clearing it.
• File financial documentation.
• Accurately update daily accounts expenditure file.
• Handle Supplier queries.
• Accurately update daily detailed labour spreadsheets.
• Collation, preparation and analysis of consumable information to determine usage for budget purposes.
• Preparation of monthly accruals and allocation journals.
• Administering of open book invoice processing.
• Administering of credit card expenditure by management.
• Co-ordinate and monitor performance against budgets and monthly LE's.
• Preparation of all documentation required to be sent to Shared Services Centre (SSC) for capture and / or processing of payments.
• Handling of customer queries.
• Analysis of weekly/monthly expenditure.
• Preparation of weekly/monthly flash.
• Administer finance processes and policies related to two or more of the Finance Job Families (e.g. a combination of RTR, PTP and Controlling activities) for the defined organization under supervision.
• Assist Accountant with Forecasting/Budgeting.
• Preparation of all CAPEX forms for the Fixed Asset register.
• Provide support to management / DC Accountant on financial and operational issues and reporting.
• Perform other administrative duties that may fall outside the above.

Qualifications/Experience

• Grade 12 / Matric – Essential
• Relevant qualification
• +/- 3 years Finance and Admin experience

Skills/Competencies

• MS Office proficiency
• Computer Literacy
• Working in a team environment
• Interpersonal skills
• Skills development
• Sound Interpersonal skills, strong analytical ability
• Effective communication skills
• Achievement knowledge and skills
• Accurate data capturing
• Attention to detail
• Well organized
• Ability to work under pressure

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• Own the full profit and loss (PnL) of Ocean Freight in the country. Drive business growth in the local ocean freight market in alignment with global trade initiatives. Enhance customer satisfaction and retention through proactive engagement and relationship building. Ensure operational excellence and compliance with industry regulations. Lead and develop a high-performing team while fostering a culture of collaboration and continuous improvement. Manage supplier relationships to optimize service delivery and profitability. DHLGlobal Forwarding has an opening  Head of Ocean Freight in Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Head of Ocean Freight Position

• Lead the sub-function on a country level
• Establish and implement strategies that have short to long-term (1-5 years) impact on business results in alignment with global and functional objectives
• Develop and execute plans to drive business growth in the country's ocean freight market in line with the direction of the global trade strategies and focus tradelanes and in active collaboration with oversees tradelane partners
• Drive the controlled SME growth in the country in close collaboration with field sales, levering the Route Development Managers
• Meet regularly with current and prospect customers, building relationships with key stakeholders to expand market share and increase GP. 
• Engage proactively in globally led RFQs which impact the country (new and retention)
• Drive customer satisfaction and retention and GP improvement by ensuring day to day ensure customers’ needs and concerns are addressed and driving upselling and cross selling 
• Oversee implementation of new businesses to ensure smooth customer onboarding
• Drive operational excellence and exceptional customer service – oversee the country's ocean freight service delivery teams, manage performance, drive continuous improvement in quality and efficiency
• Ensure compliance with industry regulations and applicable laws and adherence to global standards and processes
• Own the full PnL for OFR in the country (FCL, LCL, Bulk, Reefer, OMS, Rail) – including budgeting, monitoring of volume, costs, and profitability, implementing cost-saving initiatives, pricing strategies, and financial controls to achieve financial targets and maximize profitability. Billing on time and in full to avoid revenue leakage
• Strong team leadership in line with the DHL leadership attributes - coach and support the team, conduct performance reviews, foster a culture of collaboration and continuous improvement, and ensure individual and team success. Drive talent mng, recruitment and team development in close collaboration with HR.
• Manage relationships with carriers, truckers, depots, and other service providers. This includes negotiating contracts, rates, and service level agreements, monitoring supplier performance, resolving issues, and identifying opportunities for improvement. Focus on optimizing local charges and credit terms.

Stakeholders:

• Extensive contact and negotiating with other departments and 3rd parties with conflicting objectives
• Influence and challenge key stakeholders effectively
• Develop strong, trusting cross-functional relationships with senior DHL business leaders
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems

Management Responsibility:

• Lead multiple teams of lower level executives, directors/senior managers, and managers
• Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies.

Now, here is what we need from you!

• Education: Master's degree or equivalent experience/qualification
• Experience: 8 -10 years in logistics or freight forwarding industry
   

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• This role is all about ownership, resolution, and customer advocacy. You will manage complaints and claims across the country, ensure timely and accurate settlements, and capture the voice of the customer to drive meaningful improvements across the business.

What you’ll own

• Ensure every customer interaction reflects a commitment to first‑time ideal solutions, integrating quality into every process.
• Implement ISO standards and DHL policies consistently across all interactions and documentation.
• Ensure full adherence to Centre of Excellence (COE) guidelines and maintain compliance at all times.
• Manage and resolve customer complaints and claims professionally, within set timeframes.
• Settle insurance and non‑insurance claims in accordance with DHL’s global terms and conditions.
• Manage NPA and ICCC initiatives to capture the voice of the customer and identify improvement areas.
• Take full ownership of allocated files, customer communication, and internal follow‑ups; escalate when required.
• Act as a single point of contact for customers, ensuring strong internal coordination.
• Update SPARK or GEMA files with next steps, timelines, and customer callback details.
• Inform Sales teams of account‑related claims and maintain communication until case closure.
• Acknowledge all complaints and claims within 2 hours and ensure all customer communication is via MCT (no personal email use).
• Upload payments and related documentation to SharePoint as required by Finance.
• Analyse trends and prepare insight‑driven reports with recommended solutions for improvement.
• Resolve escalated complaints using cost‑effective recovery methods and root‑cause corrective actions.
• Draft apology letters and prepare damaged shipment reports when needed.
• Complete insurance documentation and liaise with the insurance champion for claim settlements.
• Investigate, negotiate, and settle claims within DHL’s liability limits and global procedures.
• Obtain managerial approvals from Customer Care Manager or Head of Customer Service when required.
• Ensure all mandatory reporting fields are completed accurately in SPARK/GEMA.
• Collaborate with CS teams to ensure consistent and seamless service delivery.
• Meet and exceed KPIs; where targets are missed, identify root causes and implement corrective action.
• Adhere to all service standards and performance targets set by management.
• Assist with any additional duties or projects to support CS operations as needed.

What we are looking for

• NSC Matric Certificate (required).
• Degree, Diploma, or NQF equivalent (advantageous).Minimum 2 years’ customer service experience in a service or courier industry (courier preferred).
• Strong operational and network knowledge of DHL.
• Intermediate computer literacy and ability to navigate customer service tools with ease.
• Excellent communication skills in Business English (written and oral).
• Strong telephone etiquette, conflict resolution, negotiation, problem‑solving, and interpersonal skills.
• Experience managing customer interactions across non‑voice channels (email, live chat, social media) is an advantage.
• Ability to perform effectively under pressure.

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• To co-ordinate, control, plan and manage all aspects within the road freight cross-border (Import, Export & Bonded Transit) transportation. DHL Global Forwarding has an opening  Cross Border Controller in  Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Cross Border Controller Position

• Understand & process Road Freight shipment requests and execute such request expertly. 
• To arrange bookings based on customer requirements with the most qualified & cost efficient transport supplier, capable of executing the shipment requirements.
• Register shipments on CW1 & SALOODO! Within the specified timeframes (1 hour) after receiving shipping instructions 
• Process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours).
• Ensuring all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices 
• Ensuring all ACR’s & WIP’s are loaded onto registered file at time of registration 
• Ensuring all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained 
• To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs. 
• To manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents) 
• To develop and maintain relationships with suppliers and customers.
• To prepare specific customer reports whenever required. Support the Head of Road Freight with, negotiation & maintenance of supplier rates and contracts, new/change of systems, directives. 
• Receive and accept transport orders from customers. 
• Book shipment with transporter on time. 
• Follow up acquittals for RIT/RIB shipments. 
• Follow up PODs (proof of delivery) with transporters. 
• Arrange collection / packing of customer cargo. 
• Supply carrier with transport order instructions, CW1 reference No. & SALOODO! Shipment No. • Send Pre-alerts to customer & destination offices and agents. 
• Invoice shipment based on estimate or rate agreements.
• To produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations. 
• To participate within the department with regards to industry or regulation changes. 
• The identification of Hazardous Cargo and ensuring the cargo is transported under the right regime 
• Follow up Standard Operating Procedures (general or customer specific).

Now, here is what we need from you!

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements 
• CCO Certified on CW1. 
• SALOODO! Admin-user Experience 
• Customer focused 
• Microsoft Office applications (Excel, PowerPoint & Word) 
• Capacity to work on Role 3 and Manage Sickfile Dashboard 
• Communication skills – written and spoken 
• Interpersonal skills 
• Negotiation skills 
• Planning, organizing & time management skills 
• Capacity to work under pressure
• 3 - 5 years related experience
• Must have a matric
   

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Role Outline

• To plan, co-ordinate, supervise and report upon the work activities of the inventory team, providing effective communication (internal and external), leadership, motivation, training & development
• Responsibility for maintaining and managing inventory integrity, contractual KPIs and stock levels.
• Responsibility for managing and minimising DHL's contractual stock loss liabilities and "making DHL a great place to work".       

Key Responsibilities

• Ensure accurate control of inventory up to and beyond the KPI levels expected by the customer and DHL.
• Plan and manage all stock counts and audits of inventory
• Develop & maintain effective inventory process, incorporating warehouse management systems and OMS principals
• Produce accurate stock Key Performance Indicator reports, analyse and recommend changes to Standard Operating Procedures to enhance accuracy and operational effectiveness
• Put in place procedures to monitor and minimise stock losses
• Daily recons on storage types and ensure that inventory team meets daily targets
• Monitor all stock movements within warehouse and ensure report on issues
• Constant communication with operational team
• Train team members to ensure that inventory control procedures are fully implemented
• Implement procedures to maintain cycle counting and perpetual inventory
• Understand DHL's stock loss contractual liability and ensure any potential risk is effectively mitigated
• Produce timely and accurate management information & reports as required
• Manage and motivate inventory team - ensure adequate inventory team cover available across all operational shifts
• Ensure OMS principals are followed and complete relevant activities, i.e. bi-weekly one to ones with team.
• Lead the reporting and reconciliation of any stock mock or actual recalls and ensure quality and client receives accurate feedback while accounting for the physical stock with GRA team
• Ensure relevant validations are done and drive continuous improvement within the team.
• Control of team budgeted hours and costs
•  Create and publish Standard Operating Procedures
• Attend customer meetings as required
• Contribute to site continuous improvement agenda
• Submitting monthly inventory information accurately and timeously to meet deadlines
• Management of damages and stock losses within warehouse

Qualifications/Experience

• Grade 12 / Matric – Essential
• Diploma in Inventory Management
• Degree in Inventory Management (Desirable)
• 3-5 years experience of working in inventory environment
• WMS experience - Manhattan
• Experience of working within budgetary constraints

Skills/Competencies

• Fully computer literate (MS Office Advanced, SAP)
• Knowledge of logistics market trends, opportunities and challenges
• Commercial breadth, i.e. general management experience
• Strategic tools/techniques approaches and strategy determination
• Relationship management/cultural appreciation
• Impact and influence
• Negotiation Skills
• Acquisition appraisal and management
• Project Management
• Team Development
• Analytical approach to problem solving
• Process management skills
• Report writing skills
• Presentation skills - preparation and delivery
• Complete and scrutinize reconciliations