Ocean Freight Imports Controller at DHL

• To be the single point of contact for all ocean freight requests and information, forwarding and clearing of ocean shipments on behalf of the customer. Act as the link between Importers and third parties both internal and external to ensure accurate, timeous flow of information, documentation, and customs clearance of cargo, invoicing, costing and delivery of importers consignments. Processes, handles and distributes all required documents, Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Ensure documents and timestamps are completed and updated in a timely and efficient manner and according to customer requirements, regulations and internal procedures DHLGlobal Forwarding has an opening Ocean Freight Import Controller in Cape Town, South Africa Join us in connecting people and improving lives! 

In this Ocean Freight Import Controller Position

• Provide front line contact with customer and maintain high levels of customer service.
• Manage the clients requirements outlined on client SOP
• Attending to client queries and complaints as required.
• Develop and maintain customer relationships with existing customers.
• Participates in joint Sales visits if necessary
• Identify and report new possible business opportunities.
• Liaising with overseas stations and suppliers in order to arrange shipments.
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Monitoring, co-ordinating and following up on shipments on a daily basis until delivery.
• Keeping record of the status of shipments, with written status reports to customers when required.
• Prepares, controls and distributes all required Import documents to counterparts (customs department, carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Ensuring the accurate tariffs application on all shipments billings.
• Take full responsibility at file level for GP/Job Profitability and raising any issues or incidents that would impact the profitability of the account.
• Performs IT systems related tasks to provide up to date information on shipment
• File processing in accordance with all operational CW1 SOP’s/ DGF Work Manuals.  
• Making sure all operational KPI’s are met and maintained with specific focus on station metrics
• Capture and monitor system time stamps required for client status reports and KPI’s.
• Monthly KPI reporting if required
• Assist Ocean freight Import Manager to meet department targets.
• Maintain good relationships with colleagues in various operations.
• Maintains excellent relationships with suppliers
• Raising CCM’s and OI’s where required.
• Constantly demonstrating and living the values of DHL
• High focus on process improvement and best practise implementation
• Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Attendance at and application of DGF mandatory training as communicated from time to time.

Now, here is what we need from you!

• Extensive knowledge of Ocean Freight Logistics and Operations
• Experience with CW1
• Global Logistics and Geographical knowledge
• Minimum 3 – 5 years logistics experience
• Incoterms
• Email Etiquette
• Able to work timeously with high accuracy
• Strong Communication skills (both written and verbal)
• Customer focused
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Interpersonal Skills
• Planning and organizing skills
• Business Process skills
• Good administration skills
• Results driven, KPI focused and attention to detail
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Preferable tertiary education including diploma an advantage.