CSE-Clicks and Agents at Unilever

To business partner the customer development account team, providing order management, planning and supply chain specialist expertise while resolving operational exceptions & issues. Own the supply chain joint customer business plan to drive improvements across service, cost and efficiencies both internally and with the customer.

KEY ACCOUNTABILITIES:

• Customer Relationship Management
• Driving implementation of collaborative forecasting and CPFR.
• Lead opportunity for operational efficiency to deliver mutual cost saving.
• Optimise service through analysis of losses, driving improvements & collaboration with customers & Unilever teams
• Drive E2E efficiencies through collaboration with customers & Unilever teams
• Engage CD & SC colleagues to ensure stock availability & maximise service
• Direct engagement with customers
• Engage with Unilever business operating areas (logistics, 4 & 3 PL, billing and master data specialists) to resolve issues and queries
• Ensure on time delivery of orders as per the customer’s nominated delivery date
• Reporting & analysis of customer data to drive service & efficiencies
• Exception handling and resolution
• Proactive management of order transmission deadlines
• Analyse customer ordering trends & propose ways to improve
• Monitor KPI trends
• Establish & drive collaborative forecasting with relevant customers
• Deliver optimum On Shelf Availability through interactions with customer systems
• Collaborate on strategic supply chain projects that drive Joint Value Creation
• Drive reduction of business waste across customers
• Lead relevant strategic projects for the customer service team

SKILLS/EXPERIENCE:

• Relevant supply chain or business degree
• Relevant experience in Order Management, Logistics &/or Planning
• A minimum of 3 years’ experience within a Customer service, Strategic, &/or Planning role
• Negotiation & Influencing skills
• Analytical skills
• Superb communication skills
• Great Stakeholder management